Ratings based on 484 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Pros
- The service is fantastic. The best team of dedicated, polite, friendly and service minded staff ever. Everybody will go out of their way to ensure your stay is perfect. You feel very special here.
- The view at this property is amazing. Baba Nest and Tu Bar has the best view
- The rooms are large and comfortable. The layout is great and the bed is very comfortable
- The food and the daily buffet are amazing
- This resort has zero flies. It’s really odd but you don’t need to worry about trying to fend off the flies while having your food outdoors. Not sure what their secret is but it makes it a good experience.
- The experience at Cool Spa is fantastic. My therapist was professional and attentive.
Cons
- The property is showing its age. The decor and furniture need a major refresh for this price.
- We stayed at Pool Suite 2 and the room needs reno. The shower has mold around the edges. The bathtub has permanent scratches and needs a replacement. Water was leaking near one of the windows near the door.
- The tiles in the pool in our suite was super rough and just not pleasant to walk on or touch.
- The pool is cold. It’s not heated or anything so we couldn’t even use it because we were cold
- The food at Soul Food was disappointing. Given that we are Thailand, the Thai food here is sub par. Not worth the price.
Comment from Hotel Management
29 Dec 2024 by Sri panwa Team, Hotel Management
Dear Khun Wanvisa,Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding our dedicated and friendly team, the stunning views, and the comfort of our rooms. It is fantastic to hear that you had a great experience at Cool Spa and enjoyed the outdoor dining without any inconvenience from flies.We are grateful for your detailed insights and sincerely apologize for the areas where we fell short during your stay. We take your comments about the property's age, room conditions, and pool features seriously. Please rest assured that we are currently in the process of planning refurbishments to address these issues and improve the overall guest experience.We also regret that your experience at Soul Food did not meet your expectations. We will be reviewing the quality of our Thai dishes and the overall dining experience to ensure that we maintain the high standards that our guests expect.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future with an enhanced experience.Warm regards,Sri panwa Phuket Team.
by A verified traveler
Posted 27 Dec 2024
Resort takes up the bottom end of panwa, villas are very private and great amenities and staff
Comment from Hotel Management
29 Dec 2024 by Sri panwa Team, Hotel Management
Dear Khun Jonas,Thank you for your kind feedback. We are thrilled to hear that you enjoyed the privacy of our villas, as well as the great amenities and service provided by our team.We strive to create a tranquil and comfortable environment for our guests, and it's wonderful to know that our efforts made your stay special.We hope to have the pleasure of welcoming you back in the future for another memorable experience.Warm regards,Sri panwa Phuket Team.
by A verified traveler from Chino Hills
Posted 26 Dec 2024
The Staff was excellent and very helpfull would like to recognize two individuals who went out of their way Nawa and Zee
Comment from Hotel Management
26 Dec 2024 by Sri panwa Team, Hotel Management
Dear Khun Ashfaq,Thank you for taking the time to share your kind feedback. We are delighted to hear that you had a positive experience with our team, and we sincerely appreciate your recognition of Nawa and Zee. We will be sure to pass along your compliments to them, as they always strive to provide exceptional service to our guests.Your words are truly encouraging, and we look forward to welcoming you back in the future.Warm regards,Sri panwa Phuket Team.
by A verified traveler
Posted 29 Nov 2024
Exceptional customer service- they truly made our stay so incredible. Not to mention the stunning views!
by A verified traveler
Posted 26 Nov 2024
Staff were extremely attentive, even stopping our cab at the front gate to bring us something via motorbike we’d left in the room following check out. The resort is beautifully designed and allows full relaxation and seclusion.
Comment from Hotel Management
27 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Olivia,Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that our team’s attentiveness made such a positive impression, especially by ensuring you received your forgotten item promptly. It’s always our pleasure to go above and beyond to assist our guests.We are also delighted to know you enjoyed the resort’s design and the relaxing, secluded atmosphere we strive to provide. Your appreciation means the world to us, and it motivates our team to continue delivering memorable experiences for all our guests.We hope to have the pleasure of welcoming you back to Sri panwa Phuket in the near future for another relaxing and enjoyable stay.Warm regards,Sri panwa Phuket Team.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Desmund,Thank you for taking the time to share your feedback. We truly value your opinion, as it helps us identify areas where we can improve.We’re sorry to hear that your experience did not fully meet your expectations. If there’s anything specific you’d like to share about what could have made your stay more enjoyable, we’d greatly appreciate the opportunity to learn from your insights.Your comfort and satisfaction are very important to us, and we hope to have the chance to welcome you back for a better experience in the future.Kind regards,Sri panwa Phuket Team.
by A verified traveler
Posted 20 Nov 2024
Room and view was amazing. The hotel had amazing restaurants and facilities all with incredible views of the ocean. The staff were all very kind, respectful, and professional
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Anlie,Thank you very much for taking the time to share your experience and for awarding us a perfect 5/5 rating. We are delighted to hear that you enjoyed your stay and that our services met your expectations.Your kind words inspire us to continue providing exceptional experiences for our guests. Should your travels bring you back to the area, we would be thrilled to welcome you again.Warmest regards,Sri panwa Phuket Team.
by A verified traveler from Riyadh
Posted 29 Oct 2024
They received us well and let us into our room exactly on time, the hotel stay was exceptional and wonderful, during the stay and until check out of the hotel I had these comments:
* There is no cooperation in the possibility of getting an early check-in and they are annoyingly strict with the check-in and check-out policy.
* The food options for breakfast are limited and I hope they will be improved in the future.
* When ordering coffee or eggs during breakfast, you have to wait for about half an hour, and you cannot take the coffee yourself and it is a negative point and I hope it will be improved.
* When checking out at the reception they have an employee named (DEW) she was very rude and refused to serve me herself and did not provide me with the correct information about the subsequent procedures after check-out and did not provide me with a transfer service to the airport even though I had told them that I wanted to get this service upon check-in, all the advantages in this resort have become bad after dealing with this employee, I have never seen such rudeness before.
The overall resort rating is low due to the (DEW) employee’s behavior.
Comment from Hotel Management
29 Oct 2024 by Sri panwa Team, Hotel Management
Dear Khun Saud AlWazzan,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn that certain aspects did not meet your expectations.Regarding our check-in and check-out policies, we understand the importance of flexibility for our guests, and we will consider your feedback to explore possible improvements. We also appreciate your comments on the breakfast options and the time it took to serve coffee and eggs. Your feedback is invaluable in helping us enhance both our menu variety and service efficiency, and we will be working closely with our team to make these improvements.We regret that your experience at check-out did not reflect the warm and attentive service we strive to provide. Please rest assured that we are addressing this matter internally to ensure our guests always receive the courteous and professional service they deserve.Thank you again for your feedback. We value your input as it helps us continue to elevate our guest experience, and we hope to have the opportunity to welcome you back and provide an improved experience in the future.Warm regards,Sri panwa Phuket Team.
