Ratings based on 60 Verified Reviews
4.4 Room cleanliness
3.9 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2019
by A verified traveler
I wouldn't stay here if you paid me
Posted 24 Sep 2018 on HotelsTo the owners of this hotel....
Receptionist was extremely rude, not helpful and pushy.
Hot water didn't work properly, had to get a room change to use wi-fi and breakfast was less than satisfactory.
The only positive was the bag-man who was quick and helped out as much as possible.
by A verified traveler from USA
Rude Hotel Staff, located in a rural area
Posted 11 May 2018Our check in was not pleasant. We waited in the lobby for about 20 minutes to be assisted and it was around 10 pm late night and we were exhausted from our trip, nobody was there. After a person showed up, no apology, no smile. The hotel room is great, comfortable , swimming pool is enjoyable, breakfast is so so, nothing special. Hotel is located far from the Phuket City, nothing nearby. The hotel management should train their staff better to be more polite to their guests.
by A verified traveler
Clean more
Posted 27 Feb 2018I had to call the front desk multiple times to ask them to send me some of the missing things like shampoo or water. Cleaning the room was my biggest issue I got bugs and ants on the bed due to the lack of cleaning and I wasn’t happy.
by A verified traveler
Good but not great.
Posted 18 Feb 2018 on HotelsReception staff was ok but kitchen staff was terrible unprofessional and rude. Located Far from everything. Not that many people in the hotel so peaceful and quiet. Great views. Rooms ok but visible usage. Free minibar. Overall good but not great.
by Allen
Posted 21 Nov 2017 on Hotels
by Siu Ping Phyl
Posted 16 Feb 2017 on Hotels
I booked 3 Family Deluxe rooms as my daughter has a wedding ceremony in Phuket. Check-in speed is bit slow. When I stepped in the hotel room, the size is reasonable big. But I discovered there are many stings like dried blood covering few parts on the bed sheet which made me feel uncomfortable. Bread for breakfast is bit smelly and milk is not fresh. The rice and congee is fine which I ate a lot as no more better choice. But staff are nice and helpful.
Recommended
for Everyoneby A verified traveler from Melbourne Australia
Great resort in quiet part of Phuket.
Posted 3 Feb 2017Had fantastic time staying at the resort. Kids loved the pool. The staff is friendly and helpful. Restaurant has great menu and the food was excellent.
by sean
Quiet, comfortable and well maintained.
Posted 18 Jan 2017 on HotelsVery Nice hotel, larger rooms, well decorated. Very nice for family's with small children. Great pool area. The location is quiet and rural, not really walking distance to many places from the hotel, but if you rent a scooter from Hotel, the location is 100%. 20 min to Phucket, 40mins to Patong etc. If you want to be be in the centre of the action this hotel is not for you - but if you like quieter environment its perfect. Great breakfast, great service. Would definitely stay again.
Recommended
for Everyoneby A verified traveler from melbourne
Great resort to just relax.
Posted 15 Jan 2017
Pros: The rooms are clean and comfortable. As a family, we got connecting rooms.The shower is unreal! The place is serene and quiet. Fantastic way to relax
Cons: A clean swimming pool would be fantastic!
Location: Unfortunately the resort is not close to the beach as it was pictured. It took us nearly an hour walking before we could see the beach.
We enjoyed staying at Crystal Wild, especially when we just wanted to relax. There is a spa place, with curtesy transport, very worthwhile.
