Ratings based on 295 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Amazing stay! Room service went above and beyond and were there to help whenever we needed. Kimberly and Jenny at the front desk gave us the best service and made sure our honeymoon experience was perfect!! Thank you to everyone that worked during our stay Nov. 19-21, to the bellhop that helped with our luggage, to the cooks and waitresses at the restaurant, the bartender by the pool, and the water activity worker who helped us with the paddle boards. Best service in Panwa beach!!
Comment from Hotel Management
30 Nov 2024 by Bandara Pool Villas , Hotel Management
Dear Aerieleanne,Thank you so much for your glowing review! We’re thrilled to hear that you had an amazing stay and that our team helped make your honeymoon experience truly special. Kimberly, Jenny, and the rest of the team will be overjoyed to hear your kind words. We’re so proud of our staff, from the front desk to room service, the restaurant team, and the activity crew — it’s wonderful to know that everyone contributed to making your time with us unforgettable.Your appreciation means the world to us, and we can’t wait to welcome you back to Bandara Pool Villas Phuket for another exceptional stay. Wishing you both all the best in your journey ahead, and thank you once again for choosing us for such a special occasion!Warm regards,Bandara Pool Villas
by A verified traveler
Posted 14 Nov 2024
Beautiful
Comment from Hotel Management
22 Nov 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Kayla,Thank you for your kind and generous review! We are thrilled to hear that you had an exceptional experience at Bandara Pool Villas. We look forward to welcoming you back in the future for more unforgettable moments.Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 14 Oct 2024
great weekend retreat from Bangkok.. staff is great, fantastic room with pool, tram down to beach. in house restaurant and room service. we would definitely recommend and return.
Comment from Hotel Management
12 Nov 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Robert,Thank you for your wonderful review! We are so pleased to hear that Bandara Pool Villas served as the perfect weekend retreat from Bangkok. It’s great to know that you enjoyed the spacious room with its private pool, as well as the convenient tram service to the beach. We’re also delighted that our team made a positive impression and that you had a great experience with our in-house restaurant and room service.Your kind recommendation means a lot to us, and we would be thrilled to welcome you back for another relaxing stay. Thank you again for choosing Bandara Pool Villas—we look forward to hosting you again in the future!Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Dondrea,Thank you for taking the time to share your review.We look forward to welcoming you back for another memorable stay!Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 30 Sep 2024
We were a family of 4 and it is a beautiful villa that can host us all. We love the ideal beach access, delicious breakfast and overall scenic views. Would certainly come back again!
Comment from Hotel Management
6 Oct 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Yasmin,Thank you so much for your wonderful review! We are absolutely delighted to hear that your family had such a positive experience at Bandara Pool Villas. It’s fantastic that our villa provided the perfect setting for your stay, and we’re thrilled that you enjoyed the ideal beach access, delicious breakfast, and the breathtaking scenic views.We’re grateful for your kind words, and it would be our absolute pleasure to welcome you and your family back for another unforgettable stay. Thank you again for choosing Bandara Pool Villas, and we look forward to hosting you again in the future!Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Amri,Thank you for taking the time to share your feedback. We are genuinely sorry to see that your experience did not meet your expectations, as reflected in your rating. At Bandara Pool Villas, Phuket, we strive to provide exceptional service and memorable experiences for all our guests.We would greatly appreciate any specific comments or concerns you might have, as this will help us understand how we can improve our services. Your feedback is invaluable to us, and we are committed to addressing any issues to enhance our guests’ experiences.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Khalid,Thank you for your perfect rating! Your satisfaction is our greatest reward, and we are delighted to know that we met your expectations. We look forward to the pleasure of welcoming you back for another outstanding experience.Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Khrishunda,Thank you for your outstanding rating of 5/5! We greatly appreciate your positive feedback and are delighted to know that you had a fantastic stay at Bandara Villas Phuket.We look forward to welcoming you back for another exceptional visit.Warmest regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Guest,Thank you for choosing to stay at Bandara Pool Villas Phuket and for taking the time to share your feedback with us. We are delighted to hear that you had a perfect experience during your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay!Warm regards,Kimberly G.Guest Service Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
Service and hospitality were amazing. Hotel team very friendly and supportive.
I would thanks all of them and specially,
Excel, Chit and Korn.
Regards,
Comment from Hotel Management
19 Jul 2024 by Kimberly G. (Guest Service Manager), Hotel Management
Dear Ahmad,Thank you for choosing Bandara Pool Villas Phuket and for sharing your perfect experience with us. We are delighted to hear that you had an amazing stay and that our service and hospitality exceeded your expectations.Your kind words about our friendly and supportive team, especially mentioning Excel, Chit, and Korn, are greatly appreciated. We strive to provide exceptional service to ensure our guests have a memorable and comfortable stay.It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful experience at Bandara Pool Villas Phuket in the future.Warm regards,Kimberly G.Guest Service Manager
