Ratings based on 61 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
The reception lady was lovely however the room was not very clean waz very old and outdated room that smelt musty
Bed was lumpy and uncomfortable shower pressure was bad and no heating had to use an oil heater, dinning chair's were broken
Would never stay there again
Was very over priced
They need to upgrade everything about the rooms
Comment from Hotel Management
5 Nov 2024 by Brandi, Hotel Management
I am not surprised Stephanie Lamont gave us a bad rap,She advised me she was bringing her dog, we dont allow pets in our accommodation, and some pet owners are offended when you tell them not to bring their pets
by A verified traveler
Posted 28 Apr 2024
Loved being so close to the water
by A verified traveler from torquay
Posted 6 Mar 2024
Nice setting, there was no one at the offices, no communication, a mouse ran across the floor
Overall we did enjoyed our stay.
by A verified traveler
Posted 28 Dec 2023
Property is good for the stayers & specially family ad there's plenty of space for kids to play and roam within the property.
by A verified traveler
Posted 10 Nov 2023
Comment from Hotel Management
11 Nov 2023 by Manager, Hotel Management
the guests didnt include their 2 adult children in their booking, and were unhappy to pay the additional charge, which i had discounted by 25%They also were under the impression that the accommodation had 2 bathrooms, none of our chalets have 2 bathrooms, and there wouldnt have been an inconvenience for 2 adults, as bookedIts unfortunate that they drove so far to feel let down,but the errors were made at the time of booking
by A verified traveler from Auckland
Posted 2 Feb 2020 on Wotif
The unit we stayed needed to do big maintenance starting from Bathroom and finishing windows (shower was leaking, it was hard to close windows) and couple of fans in the unit would be great as it was very hot and kids could not sleep at all. so was not quite enjoyable stay.
Comment from Hotel Management
3 Feb 2020 by Mac, Hotel Management
thanks for the feedback, its a pity we werent aware of the issues you raised , we could have made fans available, as for the shower, we checked them all cant find any leaks, as your name has been withheld we cant identify the cabin you stayed in,
by A verified traveler from Hamilton
Posted 29 Jan 2020 on Wotif
Friendly quiet atmosphere, well presented cabin, and grounds were well kept.
Comment from Hotel Management
5 Feb 2020 by Chez, Hotel Management
Thank you for your feedback, it is appreciated. I am glad you enjoyed your stay with us.
Cheryl
by A verified traveler from Gisborne
Posted 16 Jan 2020 on Wotif
Steve was so helpful and friendly. Great location. Great ammenities
Comment from Hotel Management
16 Jan 2020 by Cheryl, Hotel Management
Thank you for your feed back, we are glad you had a good stay with us here at Whitianga Campground
by A verified traveler
Posted 5 Jan 2020
Cottage had old school charm, felt like a kiwi batch. But in need of an upgrade in the kitchen and bathroom especially.
Comment from Hotel Management
8 Jan 2020 by Cheryl, Hotel Management
Thank you for staying with us and we appreciate your feedback.
Cheryl
by A verified traveler
Posted 1 Jan 2020 on Hotels
So far so good. If one token could take 10 mins hot water shower would be good
Comment from Hotel Management
3 Jan 2020 by cheryl, Hotel Management
Thank you for your feedback. Yes I understand about the showers I myself would like a longer shower but due to the amount of guests staying and water available this is not possible. Thank you for staying with us
