Ratings based on 254 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
This hotel is not in the best of condition. When I first entered the building, it seemed old and outdated but once you go to the rooms, there is stains on the roof tiles, and most are misaligned. The room was very small and was outdated as well but the thing that caught my attention the most was the stained toilet. If I had a toilet in that condition, I would have replaced it or at least repainted it so it didn’t look so dirty.
The staff was great and if you are only there to sleep, it’s fine. It’s on top of a laundromat and it is very noisy. Couldn’t hear much on the 3rd floor so if you go to bed early, make sure to get the 3rd level.
With all this being said, this isn’t the worst one I have been to but I will be trying another the time time I go to Whitehorse.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
4 Oct 2024 by The Destination Family Hotel Team, Hotel Management
Dear John,Thank you for your 5-star rating! We're thrilled to know that you had a great experience at Destination Family Hotel. Your positive feedback means the world to us, and we’re glad we could provide a stay worthy of such high praise.We hope to welcome you back soon for another memorable visit!Best regards!
by A verified traveler
Posted 26 Sep 2024
Quiet. Comfortable bed. Friendly staff.
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback! We are delighted to hear that you found your stay at Destination Family Hotel to be quiet and that the bed provided you with the comfort you needed. We're also pleased that our staff made a positive impression during your visit.Your kind words mean a lot to us, and we hope to welcome you back for another restful stay in the future.Safe travels!
by A verified traveler
Posted 23 Sep 2024
Awesome staff
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Marc, Thank you, Marc, for your kind words! We’re thrilled to hear that you had a great experience with our staff. Providing excellent service is always our top priority, and we’re glad it made a positive impact on your stay. We look forward to welcoming you back to Destination Family Hotel soon! Safe travels!
by A verified traveler
Posted 21 Sep 2024
I would not recommend staying here at all. I stayed overnight for a field course, it took 20 minutes to check in and there's also a $200 security deposit they kept in the small print until you arrive. The room had stains on all the sheets, the shower did not work and there was no main light in the room, just a bedside lamp with a broken pull cord, so you had to unplug it from the wall to turn it on/ off. This all led me to feel unsafe and unclean. Other people stayed in town in other places for the same price and had better experiences.
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Matthew,Thank you for sharing your feedback. We're truly sorry to hear that your stay at Destination Family Hotel did not meet your expectations. We apologize for the extended check-in time and for any inconvenience caused by the security deposit policy. We strive for transparency, and we'll review how this information is presented to ensure it's clearer for future guests.We're particularly concerned about the issues you experienced in your room, such as the sheets, the shower, and the lighting. This is not the standard we aim for, and we will address these concerns with our housekeeping and maintenance teams immediately.Your comfort and safety are our top priorities, and we're disappointed to hear that we fell short during your stay. We appreciate you bringing these matters to our attention and will take steps to prevent similar occurrences in the future. Should you consider giving us another chance, we would love the opportunity to provide a much improved experience.Kind regards!
by A verified traveler
Posted 20 Sep 2024
Just don’t stay here. Unsafe area, had a person walk into the hotel and threaten to kill the front desk clerk while I was checking in. The walls are paper thin and I was woken up multiple times by just the loud water noises in the walls. Room was dirty and bed was uncomfortable. Find somewhere else.
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Blake,Thank you for sharing your experience. We are deeply concerned about the serious incident you mentioned and assure you that guest safety is our top priority. We have taken measures to address this situation to ensure that such events are not repeated. Additionally, we apologize for the noise and cleanliness issues you encountered in your room, and we are reviewing our housekeeping and maintenance standards to make sure our guests enjoy a comfortable stay.Your feedback is valuable, and we are committed to making improvements. We hope to have the opportunity to serve you better in the future.Best Regards!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Belen,Thank you for taking the time to leave a rating for Destination Family Hotel. We always strive to provide the best experience possible for our guests, and we'd love to hear more about your stay. Your feedback helps us identify areas where we can improve.If there was anything specific we could have done to enhance your experience, please feel free to share. We hope to welcome you back in the future for an even better stay!Best regards!
by A verified traveler
Posted 19 Sep 2024
Toilet was a bit to low on the ground staff was very helpful and wonderful to work with. We will be back
Comment from Hotel Management
27 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Christa,Thank you for sharing your feedback with us. We're delighted to hear that our staff was helpful and wonderful to work with during your stay. We apologize for any inconvenience caused by the toilet height; your comfort is important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back and ensuring an even more comfortable experience in the future.Best regards!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Brooke,Thank you for sharing your rating with us. We’re sorry to see that your experience at Destination Family Hotel didn’t meet your expectations. While we would love to understand more about your visit, we welcome any additional feedback that could help us improve our services for future guests.We hope to have the opportunity to better serve you in the future.Best regards!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by The Destination Family Hotel Team, Hotel Management
Dear Shanna,Thank you so much for your 5 out of 5 rating! We’re thrilled to know that you enjoyed your stay at Destination Family Hotel. Your positive feedback means the world to us, and we hope to welcome you back on your next visit!Warm regards!
