Ratings based on 978 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Sharon,Thank you for your stay and the three-star rating. From an improvement point of view, we look for specific comments about what you liked and not. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Robert,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
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Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Abdulelah,Thank you for your rating! We strive to provide the best possible experience for our guests. Please let us know if there is anything we can do to improve and earn that extra star. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Obviously trying to clean up, noisy & musty smell.
Comment from Hotel Management
10 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're glad you noticed our efforts to improve the property. We apologize for the noise and musty smell you encountered, and we will work on addressing these concerns to provide a more comfortable experience. Your input is valuable, and we hope to welcome you back soon for a more pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Confusion when checking in; did not state that they were serving breakfast; had made reservations for three nights; second night returned to room electric was out never came back on. No management on duty, no other arrangements were made for the other two nights. Customers were on their own.
When loading my car I had fallen down the stairs and I had to call a squad and transported to the area hospital.
I suffered dislocated and broken right ankle.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Cheryle,We are deeply sorry to hear about your experience and the unfortunate incident during your stay. Your safety and comfort are our top priorities, and we sincerely apologize for the confusion during check-in and the lack of support when the power went out. We are also extremely concerned about your injury and hope you're receiving the care you need. We will review the circumstances surrounding your stay to prevent this from happening again. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
We did enjoy some of the Elvis memorabilia and records that were hung in the wall. Breakfast was actually pretty good. The waffle was delightful.
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Luis,Thank you for your visit. We’re thrilled to hear you enjoyed the Elvis memorabilia and the delicious breakfast! It’s wonderful to know the waffles added a special touch to your stay, and we’re glad the unique decor brought some extra charm. We look forward to welcoming you back soon for another delightful experience!Sincerely, Hotel Manager
by A verified traveler from West Hills
Posted 6 Nov 2024
Good accomodations for a short stay.
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Charlotte,Thank you for choosing us for your short stay and for the kind words! We’re pleased to know you found our accommodations to be convenient and comfortable. Whether a brief visit or a longer getaway, we look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
It’s ok, but in the pictures look better 😬
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad you found your stay satisfactory. However, we regret that the room appearance didn't meet your expectations compared to the photos. We'll work on ensuring that our images better reflect the current look and feel of our rooms. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Oct 2024
When we showed up, the lights were out and someone came to the taxi and told us there was a power outage and we could not check in. We were told there would be a refund, but they have not been proactive about their refunds
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Maria,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the power outage during your arrival. It’s our priority to ensure a smooth check-in process, and we regret any frustration this has caused regarding your refund. We will look into this matter and ensure it is addressed promptly. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
