Ratings based on 75 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Beautiful location and very helpful staff
by A verified traveler
Posted 13 Oct 2024
N
by A verified traveler from Chennai
Posted 17 Jun 2024
Good location, designer chic, courteous and helpful staff, but below average on room maintenance and cleanliness. Especially bathrooms are poor on plumbing, fittings and overall hygiene. Evidently hasn't been deep cleaned in a while. Absolutely disappointing..
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Shivom, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Mr. Saman Nayanananda General manager
by A verified traveler
Posted 17 Feb 2024
Pleasant and well located in the heart of Pondichéry.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear marc de, We're delighted to hear that you enjoyed our prime location in the heart of Pondicherry. It's true, our guests often rave about the convenient access to local attractions, restaurants, and shops that our locale provides. We work actively to maintain an atmosphere that is as pleasant and inviting as our surroundings. We hope to be able to welcome you again for another delightful experience. Your kind words inspire us to continue elevating our services. Warm Regards,Mr. Saman Nayanananda General manager
by A verified traveler
Posted 10 Feb 2024
Le Dupleix is a nice boutique hotel in the French Quarter on a quiet street. It is an old bungalow that was supposedly used by the Governor. The hotel has built an excellent team of very friendly and guest service oriented staff who went out of their way to make my stay enjoyable. The kitchen team is extremely talented and all dishes were superbly cooked. The only thing that needs improvement is curbing the mosquito menace. Pondicherry is awash with mosquitoes and I was very concerned with picking up Dengue or some such infection. The team gave me Odomos & used a coil - to no avail. They could learn some protocols used in forest retreats like spraying citronella & lemongrass to keep mosquitoes away without leaving a bad odour in the premises.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear milind, We greatly appreciate your thoughtful feedback on your experience at Le Dupleix. It delights us to know that our accommodating staff and delightful culinary offerings made your stay enjoyable. We strive to deliver the best experiences and your words serve as a wonderful recognition of our efforts. We understand your concerns about mosquitos in Pondicherry and regret the inconvenience caused. Our team always tries to ensure the well-being and comfort of our guests with whatever protective measures we currently have. We appreciate your constructive advice on using natural ways such as citronella and lemongrass for preventing mosquito menace. We take this as a learning point and assure you to explore and adopt effective protocols used in forest retreats to maintain a pleasant and healthy environment. Your feedback is invaluable to us and will significantly help us improve. We look forward to welcoming you back and exemplifying our improvements. Warm Regards,Mr. Saman Nayanananda General manager
by A verified traveler
Historic, happy and romantic
Posted 21 Jan 2024 on HotelsAfter 10 days travelling I needed somewhere relaxing. Pondicherry and Le Dupleix were perfect. It has the feeling of being back in the 1930s.
My room was large, its walls hand painted with trees, a huge four-poster bed, all the furniture antique; a big desk for me to write. The bathroom was a little antique but worked well. The place oozed atmosphere and the staff were charming and helpful.
The laundry was done well, and breakfast was excellent.
There was a pop duo in the evenings at the weekend who performed old favourites well.
The restaurant was average, and I preferred to eat out in a town with wonderful food. Restaurant service was a little slow, but there was no rush.
The hotel is perfectly positioned in White Town, five minutes from the Promenade and five minutes from the hubbub of the town.
There’s an arrangement with the Promenade Hotel to use its small swimming pool.
I would have no hesitation in staying again.
by A verified traveler from Pune
Posted 24 Dec 2023
The outside of the property & the Service is very good but the inside of the rooms is dingy & the choice of the colors of the walls are very poor. so much of brown that it gives a very dull environment. Not value for money at all. It is definitely steep
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Hitendra, Pune, We appreciate your honest feedback about your recent stay at our property. We're glad that you found the service and exterior of the property to your liking, but we're sorry to hear that the room decor was not up to your expectations. Your comments about the colors utilized and the overall ambiance of the room are valuable as they highlight an area for enhancement. Please know that we've taken note of your input and we'll consider it during our upcoming renovations. We're committed to providing a comfortable and enjoyable stay for our guests, which in turn reflects true value for money. We understand that the pricing seemed steep in this instance and will definitely look into the matter to make an optimal balance between price and value. We hope to have another opportunity to provide you a better experience in future. Warm Regards,Mr. Saman Nayanananda General manager
by A verified traveler
A well run Hotel
Posted 20 Nov 2023 on HotelsA hotel with a lot of history, located in the centre of White town within easy walking to most of the attractions of Pondicherry.
Front desk staff are both friendly and professional with a can do attitude whenever we had a problem they were always happy to help.
The room was spacious and well maintained with a comfortable bed, tea /coffee, fridge and in room safe , Mini our house keeper was always on hand if we needed anything, (much appreciated Mini)
We ate dinner in the hotel several times and found everything of a high standard.
Breakfast was also Excellent again the service was first rate.
Good luck to the new manager you have a good team.
We had a very good six days and will use again if and when we are back in Pondicherry would definitely recommend.
Dave and Sally Yorks
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Sally, I am immensely grateful for your positive feedback about your stay at our hotel. It's heartwarming to know that our historic location and accessibility to local attractions added to your experience. The praise of our friendly and professional front desk staff hugely appreciated. The team, including Mini, will be thrilled to read your commendations- it encourages us to strive towards exceptional customer service continuously. We're also pleased to hear that you found your room spacious, well-maintained, and equipped with all necessary amenities. We put in a lot of effort to ensure our guests have the best experience and your feedback affirms our hard work. Your kind words about our culinary offerings are equally appreciated. Our team endeavors to provide a wide range of delectable dishes to our guests. I am grateful for your well wishes and look forward to leading the wonderful team here. It's encouraging to have our efforts recognized. We are glad you had a fantastic stay and your intent to return makes us even happier! Your recommendation is the best compliment we could ask for. Do visit us again when you're back in Pondicherry, we look forward to serving you again. Warm Regards,Mr. Saman Nayanananda General manager
by A verified traveler
Posted 21 Oct 2023
Beautiful heritage mansion in a convenient location. The room was clean and well-maintained. We did have to climb two flights of stairs to get there - something to note if you are traveling with seniors!
Food was average, the service excellent, especially our hostess Aswetha was very kind and helpful!
