Ratings based on 463 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 8 Nov 2024
Good
Comment from Hotel Management
9 Nov 2024 by Area General Manager, Hotel Management
Dear Xue, We are delighted that your visit to The Opus Westchester, Autograph Collection was memorable. It is wonderful to know that you loved everything about our property and had an enjoyable stay. Thank you for your generous rating. We look forward to welcoming you the next time you are in the city.Kind regards,Nicole Hendrix,Area General Manager
by A verified traveler from Malverne
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Management, Hotel Management
Dear Noelle, We appreciate your gracious rating about your stay at The Opus Westchester, Autograph Collection. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Kind Regards, Elizabeth Andrews General Manager
by A verified traveler
Posted 19 Oct 2024
The rooms were large and comfortable.
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Karen, We were happy to read how much you liked our hotel, including our spacious accommodations. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We look forward to welcoming you back to The Opus Westchester, Autograph Collection the next time you are in the area.Kind Regards, Elizabeth Andrews, General Manager
by A verified traveler from Lawrence
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Elizabeth Andrews General Manager , Hotel Management
Dear Tzipora, We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. We have 10,000 square feet of newly renovated venue space, an impeccable destination for any event! It was our pleasure accommodating you. We hope you will make The Opus Westchester, Autograph Collection your home away from home whenever your travels bring you to our area.Kind Regards, Elizabeth Andrews General Manager
by A verified traveler
Posted 22 Sep 2024
Great location clean spacious room. Comfortable bed
Comment from Hotel Management
23 Sep 2024 by Elizabeth Andrews General Manager, Hotel Management
Dear Joanna, We work hard to deliver exceptional experiences to every guest, so we appreciate you highlighting all the outstanding parts of your visit. We are delighted that you enjoyed your spacious and comfortable room; we believe in luxe comfort and personalized touches to make every guest feel well-cared for. We also appreciate you mentioning our prime location. Thank you for being our guest at The Opus Westchester, Autograph Collection, and we hope you will stay with us again.Kind Regards, Elizabeth Andrews General Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by General Manager, Hotel Management
Dear Ryan, It is our pleasure to know that your experience at The Opus Westchester, Autograph Collection was enjoyable. We believe our excellent accommodations and convenient location make us a great choice when visiting. Thank you for your generous rating. We hope to have the pleasure of welcoming you back again soon.Kind Regards, Elizabeth Andrews, General Manager
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by General Manager, Hotel Management
Dear Jermin, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Kind Regards, Elizabeth Andrews, General Manager
by A verified traveler
Posted 27 Aug 2024
Very peaceful and clean
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Dear Darnell, We are delighted that you enjoyed the quiet ambiance at The Opus Westchester, Autograph Collection. It is our pleasure to know that you loved our well-maintained property. Thank you for the generous rating. We look forward to seeing you again soon.Kind Regards, Elizabeth Andrews,General Manager
by A verified traveler
Posted 25 Aug 2024
We truly enjoyed our stay here at the Opus! Everyone was friendly and the rooms were clean! We felt well taken care of.
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Paul, What a pleasure to read your outstanding review of The Opus Westchester, Autograph Collection. We are delighted that you loved our well-maintained accommodations and enjoyed our peaceful atmosphere. Thank you for highlighting the great service you received from our courteous associates and for your generous rating. We look forward to welcoming you back the next time you are in the area.Kind Regards, Elizabeth Andrews, General Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Dear John, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at The Opus Westchester, Autograph Collection, and we look forward to welcoming you back soon. Kind Regards, Elizabeth Andrews, General Manager
