Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
One bed looked like someone had laid on it for a while it also had a foot smell and the tub had a piece of soap in it so u know it wasnt clean and we also had no bars of soap
Comment from Hotel Management
16 Dec 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your review, Sylvia. We apologize for the condition of the room you experienced. We will emphasize the importance of inspecting rooms daily before they are used by new guests. Whenever possible, we are happy to relocate visitors to a more acceptable room and welcome such requests.
by A verified traveler from New River
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the excellent rating of our comfort and friendly staff service, Joshua. We are delighted your experience at the Best Western Crater Lake Highway White City/Medford was positive.
by A verified traveler
Posted 26 Nov 2024
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Comment from Hotel Management
27 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Tim, Thank you for the wonderful rating. It was a pleasure to welcome you to the Best Western Crater Lake Highway White City/Medford and to provide the comfortable experience you were seeking. Please join us again when you are in the area.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
We loved your excellent rating for service and accommodations at the Best Western Crater Lake Highway White City/Medford, Cheryl! We hope you will continue to visit us in your future travels.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are pleased you enjoyed a comfortable experience at our hotel in Medford, Wyatt. Thank you for the positive rating of our services. We hope to welcome you back for another visit.
by A verified traveler
Posted 13 Nov 2024
They were building new storage units right outside our window that started right at 7 am. Someone above us was very heavy footed stomping their feet until 1am. There was a barking dog. The bed was very hard, both my husband and I woke up with our hips hurting. The pillows on the bed were flat and the size of a throw pillow for a couch and we got a king size bed. We wanted to upgrade our room to a suite when we got there because our kids and grandkids wanted to come see us and have pizza but was told we couldn’t because we booked our room on Expedia. Oh and they tried charging us $25 for my service dog. We won’t be staying there again.
Comment from Hotel Management
14 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
We apologize that your hotel experience was not enjoyable, Debra. We regret the construction work happening near the hotel and the noise from the upstairs guest. If available, we would be happy to upgrade you to a different room type, though this may involve an additional charge. Our pet policy allows service animals to stay fee-free; however, emotional support animals are subject to a pet fee. Our team is dedicated to providing our guests with the best experience possible, and we hope you will consider staying with us again.
by A verified traveler
Posted 8 Nov 2024
The person at the front desk was extremely helpful and thoughtful.
Comment from Hotel Management
8 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
James, We are glad you enjoyed the helpful service of our front desk staff. Our goal at the Best Western Crater Lake Highway White City/Medford is to provide the best experience possible for our guests. Thank you for sharing an awesome review and rating with other travelers.
by A verified traveler from Newberg
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are glad your experience at the Best Western Was pleasant, Susan. We hope we can be of further service to you in your journeys.
by A verified traveler
Posted 30 Oct 2024
i apprecite the kindness and explanation, but one thing is that the bed sheet is a bit old and not very elastic, and the heater is so noisy that i couldnt sleep i hope you can upgrade it a little for business thank you
Comment from Hotel Management
30 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are glad you enjoyed your visit to our hotel, Edward. We appreciate your positive rating, and we will remove the inferior linen from service. Our maintenance staff will also repair the heater in the room. We hope you will return to be our guest again and have another 5-star stay.
by A verified traveler
Posted 21 Oct 2024
Overall, we had a great stay at this Best Western. The room was clean and sufficient for our needs. We had an issue with the AC as a weird smell was coming from the unit during our stay. A mildew smell. If you are assigned room 415, heads up, it smells foul.
Comment from Hotel Management
22 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your review, Carino. We will make sure the AC unit is serviced immediately. We are grateful you let us know about the odor terminating from the unit. We would love to host a better experience for you at our hotel in White City.
