Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The room we stayed in there was Gunk on the countertop that you can tell was not washed off. The bathroom was very dirty there was blood by the toilet and on the wall. In the bedroom on the headboard there was white residue that I had to get my own Lysol to wash the headboard before even wanting to lay there. The stay would have been five stars if the room was clean but it was very poorly cleaned.
by A verified traveler
Posted 18 Nov 2024
Very quiet! Great access to 35E. Friendky staffing. Clean. Only complaint was the bed which was too firm.
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
Dear Lori, Thank you for sharing your feedback! We're thrilled to hear you enjoyed the quiet atmosphere, great access to 35E, and the friendly staff. We also appreciate your comments on cleanliness. We're sorry to hear that the bed was too firm for your comfort, and we'll share your feedback with maintenance, as we continue to improve our guest experience. We hope to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
Dear Tracy Thank you for the perfect rating!We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional.It was a pleasure having you at our hotel! and we look forward to welcoming you back soon.
by A verified traveler
Posted 10 Nov 2024
It’s a very nice place to stay and the location is easy to find.
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Yia, Thank you for taking the time to share your experience! We're so glad to hear that you found our location easy to find and that you enjoyed your stay with us. We strive to provide a welcoming and convenient environment for all our guests, and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Lux, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at our hotel! and we look forward to welcoming you back soon.
by A verified traveler
Posted 20 Oct 2024
Didn’t clean our room
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Melanie, Thank you for sharing your feedback. We apologize for any confusion regarding our cleaning policy. As part of our commitment to sustainability and being a green hotel, we provide stayover cleaning every three days to help reduce environmental impact. However, if you needed fresh towels or additional cleaning during your stay, we would have been happy to accommodate your request at any time.For your convenience, information about our housekeeping policy is available on our website and on the bathroom mirror in every room.We truly appreciate your understanding, and we will be sure to share your feedback with our team to ensure we continue delivering the best service possible.
by A verified traveler
Posted 20 Oct 2024
Didn’t clean our room or give clean towels for the next day
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Melanie, Thank you for sharing your feedback. We apologize for any confusion regarding our cleaning policy. As part of our commitment to sustainability and being a green hotel, we provide stayover cleaning service every three days to help reduce environmental impact. However, if you needed fresh towels or additional cleaning during your stay, we would have been happy to accommodate your request at any time.For your convenience, information about our housekeeping policy is available on our website and on the bathroom mirror in every room.We truly appreciate your understanding, and we will be sure to share your feedback with our team to ensure we continue delivering the best service possible.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Cara, On behalf of the entire hotel team, I want to thank you for completing the survey.We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Oct 2024
Great place to stop for travel.
Comment from Hotel Management
16 Oct 2024 by Management, Hotel Management
Dear David, Thank you for your positive feedback! We’re delighted to hear that you found our place to be a great stop during your travels. We strive to provide a comfortable and convenient experience for all our guests. We hope to welcome you back on your next journey! Safe travels!
by A verified traveler
Posted 11 Oct 2024
Clean and quiet, very friendly staff
Comment from Hotel Management
14 Oct 2024 by Assistant General Manager, Hotel Management
Dear Curtis,On behalf of the entire hotel team, I want to thank you for completing the survey.We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Priscilla Sanchez
