Ratings based on 683 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The hotel room was so bad to say it had been recently been upgraded. We woke up with rain pounding through the windows and the carpet was totally soaking. Reported to reception with no response and hence the fire alarm constantly going off during the night.
Wouldn’t stay again!!!!!
Comment from Hotel Management
27 Dec 2024 by The Royal Hotel , Hotel Management
Thank you for your feedback. We hope this doesn't deter you from staying with us again. Best wishes, The Royal Hotel
by A verified traveler
Posted 15 Dec 2024
Property and rooms quite dated, wallpaper peeling off walls in corridors, room was classed as a superior twin with sea view. The sash windows are very old and were filthy, had to wipe the window to try and see the views. On the plus the food was good, breakfast was overpriced. Staff were friendly, it’s in a great location, but hotel needs updating and rooms should be priced accordingly.
Comment from Hotel Management
16 Dec 2024 by The Royal Hotel Team, Hotel Management
Hi Mary,Thank you for your review of our hotel. I am delighted that you had a pleasant stay with us overall. Thank you for your comments - we welcome all feedback for continual improvement to our services. We have recently begun a full hotel renovation, so you must come back and visit us again once they are complete!Kind regards and have a lovely day,
by A verified traveler
Posted 7 Dec 2024
The Royal has improved a lot with the room upgrades and the meals are lovely.
Comment from Hotel Management
9 Dec 2024 by The Royal Hotel, Whitby, Hotel Management
Thank you for your feedback and high score rating. We are thrilled that you had a wonderful stay with us and we hope to welcome you back soon. Best wishes, The Royal Hotel
by A verified traveler
Posted 7 Dec 2024
Wonderful stay
Comment from Hotel Management
9 Dec 2024 by The Royal Hotel, Whitby, Hotel Management
Thank you for your feedback and high score rating. We are thrilled that you had a wonderful stay with us and we hope to welcome you back soon. Best wishes, The Royal Hotel
by A verified traveler
Posted 29 Nov 2024
An old fashioned seaside hotel with huge charm. It’s in the middle of a renovation so some areas look a bit tired or are obviously being worked on. Room was clean and comfy and warm. Buffet breakfast was plentiful. And finally a toaster that properly toasts the bread!
Comment from Hotel Management
2 Dec 2024 by The Royal Hotel Team, Hotel Management
Hi Marie,Thank you ever so much for your kind review of our hotel. I am thrilled that you found almost every aspect of your stay with us up to the standard of excellency we strive for. Thank you for your thoughts - we welcome all feedback for continual improvement to our services. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,
by A verified traveler
Posted 26 Nov 2024
Newly refurbished rooms are very good. The older rooms are wretchedly poor. Asking for an upgraded room is the best advice I can give.
The location on Westcliffe is perfect and so convenient.
Comment from Hotel Management
28 Nov 2024 by The Royal Hotel, Whitby, Hotel Management
Thank you for your score rating and feedback.We hope to see you again in the near future.Best Wishes,HRH Group
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by The Royal Hotel, Whitby, Hotel Management
Thank you for your score rating.Best Wishes,HRH Group
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by The Royal Hotel Team, Hotel Management
Hi Sue,Thank you ever so much for your kind review of our hotel. I am thrilled that you found every aspect of your stay up to the standard of excellency we strive for. We are very fortunate with our wonderful staff team. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,
by A verified traveler
Posted 21 Nov 2024
Old hotel needing renovation.
Comment from Hotel Management
21 Nov 2024 by The Royal Hotel, Whitby, Hotel Management
Dear Nigel,Thank you for your review, I am pleased to hear you enjoyed your stay with us.Bets Wishes,
by A verified traveler
Posted 21 Nov 2024
Amazing view's
Comment from Hotel Management
21 Nov 2024 by The Royal Hotel , Hotel Management
Dear Vicki,Thank you for your review, I am pleased to hear you enjoyed your stay and hope we will see you again soon.Best Wishes,
