Ratings based on 417 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chesterfield
Posted 25 Oct 2024
A great customer service from the confirmation of the booking to leaving. All staff are friendly and helpful, the room was clean and spacious. I think it was the little touches such as Zed coming round at breakfast time checking in with everyone that they are ok.
Comment from Hotel Management
26 Oct 2024 by Emma 🤩, Hotel Management
YEAY! We're so pleased to hear how much you enjoyed your stay Kay, it means so much to read.Thank you for taking the time to share your experience and we do hope to welcome you back again in the future.Best wishes,Emma
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Emma 🤩, Hotel Management
Thank you so much for leaving us a great review Sally.If you get a moment, we would love a quick email to info@rivierawhitby.com to let us know how we could increase your rating to 5 out of 5.You were both a pleasure to accommodate - many thanks!
by A verified traveler
Posted 13 Sep 2024
I knew there would be stairs to climb, but I didn’t expect it would be eight flights to our room. A warning would have been appreciated. There was a strong smell emanating from the bathroom although the bathroom was clean we had to keep the extractor fan going 24 hours a day to confine the smell to the bathroom. The sheets were too small for the mattress and kept rucking up. It would have been appreciated if we had some help lugging our luggage up and down the stairs no one was available. I am sure that others must have complained about the smell in the bathroom and am surprised nothing has been done about it.
Comment from Hotel Management
17 Sep 2024 by Emma, Hotel Management
Hi DenisThank you so much for taking the time to share your review.We're so sorry that you found the stairs to be a struggle. As a rule, I do always let our guests know which floor they are on prior to their arrival but since you'd booked a week before, we snuck off for a few days break so weren't able to contact you in the normal fashion I would so I apologise that we didn't reiterate with you about the stairs and check that there were no mobility issues.We were not aware of the smell from the bathroom so thank you for bringing this to our attention and we are so sorry that this affected your stay.It hasn't been mentioned since your stay thankfully but we will of course monitor this.We apologise that we didn't live up to your expectations on this occasion but we do want to take this opportunity to thank you again for your constructive feedback.Best wishesEmma
by A verified traveler
Posted 31 Jul 2024
Nice guesthouse with fantastic views on the doorstep,close to the beach and attractions,would use again although probably better not for those who struggle with walking.
Comment from Hotel Management
1 Aug 2024 by Emma 🤩, Hotel Management
Thank you so much for your wonderful review.We are so blessed with our wonderful views and location and we're so pleased that you've been able to enjoy them too.We hope to welcome you back in the future.Best wishesEmma
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Emma, Hotel Management
Thank you so much for your great rating.We're pleased that you enjoyed your stay with us Michael and hope to welcome you back in the future.Best wishes,Emma
by A verified traveler
My review
Posted 3 Jul 2024 on HotelsWell looked after, the bedroom had a nice character, however the bathroom en suite has had some sort of a make over but not to the best standard.
Comment from Hotel Management
9 Jul 2024 by Emma 🤩, Hotel Management
Thank you so much for takin the time to share your review.We're so pleased that you enjoyed your break with us. We do appreciate your feedback regarding the bathroom. We take all feedback seriously and please be assured that we will certainly address this.We do hope to welcome you back in the future Richard,Best wishesEmma
by A verified traveler
Posted 20 Jun 2024
My top floor room with dormer window had great views out to sea - the payoff being 73 internal stairs in addition to the dozen from street level! I'd previously stayed at this property so was aware of the stairs and the property owner Emma also messaged me at the time of booking to check that there were no mobility issues.
After a minor issue around check-in times, I was able to quickly settle in and found my room to be clean and comfortable with good quality bedding and a generous refreshments tray. Supplementary heating was available if required but I found the room was toasty thanks to the afternoon sun.
Breakfast choices were made the previous evening and popped into a box in reception. Breakfast service ran smoothly with clear table allocations, a good supply of filter coffee, high quality items in my full English and branded cereals and preserves.
Overall, a pleasant stay and I would certainly stay again.
Comment from Hotel Management
20 Jun 2024 by Emma, Hotel Management
Thank you so much for taking the time to share your experience Emma, we really do appreciate it.It means a lot that you have come back again and we do hope to welcome you again in the future.
by A verified traveler
Posted 11 Jun 2024
We had a lovely short stay here, nothing too much trouble, had a great nights sleep, £3 parking permit was fantastic, breakfast was lovely
Comment from Hotel Management
12 Jun 2024 by Emma, Hotel Management
Thank you so much for your wonderful review Rebecca. We're so pleased to hear that you enjoyed yourselves.We do hope to welcome you in the future.Best wishesEmma
by A verified traveler
More than 199 steps 😁
Posted 30 May 2024 on HotelsExcellent choice for a last minute visit to Whitby. Stunning views overlooking the sea and a perfect location for exploring everything Whitby has to offer. Super clean and modern room and lovely full English breakfast. Nothing at all to complain about. If you can mange the 199 steps you will be fine here 😁
Comment from Hotel Management
4 Jun 2024 by Emma, Hotel Management
Thank you so much for your fabulous review Darren, we're so pleased that you enjoyed your stay and had such wonderful things to say.It does mean a lot to us to read these words.We do hope to welcome you back in the future.
by A verified traveler
Posted 28 May 2024 on Hotels
Location of guest house was excellent but as for all such properties in this area car parking has to be paid for using discs or cards purchased from the property. The Riviera was OK but not as good as we were expecting based on the historic reviews.
Comment from Hotel Management
4 Jun 2024 by Emma, Hotel Management
Thank you so much for your review.We're really pleased that you loved the location.I'm so sorry that we didn't quite meet your expectations and would love to know more if you can find time to let us know.Thanks so much again.
