Ratings based on 8 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2020
Beautiful great location sauna didn’t work and a bit noisy at night, wasn’t sure how to ask for towels robes but overall wonderful experience!
Comment from Hotel Management
13 Feb 2020 by Gary , Hotel Management
Thank you for your review. We would gladly deliver if needed. We are available 24x7
by A verified traveler
Posted 27 Dec 2019 on Hotels
Comment from Hotel Management
27 Dec 2019 by Gary , Hotel Management
Thank you for taking time to review
by A verified traveler
Not very good
Posted 9 Feb 2019 on HotelsThis is was no best place. Big suite, but in a very old biyiling. Hallway always smelled like garbage. Hot tub tripped the faulty breaker, and we left without electricity. Had to pay $100 to get it back on. Wifi is not existent. No reception desk, no elevator. I would never do this again.
Comment from Hotel Management
20 Mar 2019 by G, Hotel Management
Thank you for your review. The breaker has been replaced. The wifi was checked and its working fine. Not sure what happened during your stay. The reception desk is in Town Plaza
by A verified traveler
Posted 11 Nov 2018
Loved the hot tub with a great view of the mountains.
by A verified traveler
Posted 15 Oct 2018 on Hotels
by A verified traveler from Vancouver, BC
Posted 18 Sep 2018
Location great! However dirty. Deep cleaning required. Dirty base boards, doors and corners. Very disappointed as I am being charged for a cleaning fee that’s over $125.
I was told it’s non smoking but found cigar and cigarette butts on the deck, plus beer can.
The sofa was torn, Ans the iron handle is broken therefore Unsafe.
We are asked at the end of our visit to discard of our garbage plus asked to load a dishwasher, what are we paying a cleaning fee for???
When we went to drop the garbage there were no signs on the doors downstairs to where the actual garbage room is.
The hot tub was great, but we are only given 5 towels and we are a family of 5 who also needed towels to shower. This was not good.
Comment from Hotel Management
14 Nov 2018 by GK, Hotel Management
Thank you for your review. We have had the place deep cleaned and the iron replaced. Thank you for posting this out.
by A verified traveler
Worth the price. But $125 cleaning.
Posted 14 May 2018 on HotelsThere is no elevator. Floors were dirty. Bathroom baseboards looked like they have never been cleaned. Seems like previous stays have caused some damage. Not bad for an old building.
by Kimberley
Beautiful self-contained 2 bedroom, 1.5 bath condo
Posted 9 Oct 2017 on HotelsBeautiful condo located in Whistler Village, with shops and restaurants steps away (everything in the village is within a 5 minute walk). Definitely not the place to rent if you cannot do stairs. Amenities in the suite include fridge, stove, dishwasher, electric fireplace (that pushes out great heat), sauna, and all of the cooking/eating utensils you'll need, and is stocked with paper towel and toilet paper; also, free parking for 1 vehicle. If booking through Hotels.com, you are not told that you need to go to Whistler Reception (located at 4314 Main Street (about a 3 minute walk from the condo), to get the key codes to get into the Lodge. There is no reception or on-site staff at HearthStone Lodge. Recommend you drive to Whistler Reception first, get the codes, park your car, then you do have to carry your luggage up to 3 floors). So set your GPS to Whistler Reception first, then go to the Lodge.
