Ratings based on 1,400 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 11 Dec 2024
It was nice to be upgraded to a one bedroom suite however I’m not sure if it was a curse or a good thing. With gold member Marriot I know I get an upgrade but the room was a huge disappointment.
The pillows were like rock hard and uncomfortable, hard to sleep too many layers and sweated more than expected. The worst part was there was virtually no hot water. I have to turn the hot water to maximum and wait for nearly 20 mins to get some mediocre water. It’s very disappointing. The fireplace sometimes worked. Walls are paper thin including the hallway door. I believe there was a family and few children running up and down the halls screaming at all times of the night. Wish it was a better stay. I moved to another hotel for the night I’m not sure if I’ll be back. It’s not like it used to be.
Comment from Hotel Management
11 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. Look fortward to welcoming you backs soon
by A verified traveler
Posted 10 Dec 2024
Great view out huge windows in the loft suite.
Comment from Hotel Management
11 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. Look fortward to welcoming you backs soon.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. Look fortward to welcoming you backs soon
by A verified traveler
Posted 9 Dec 2024
My car got damage from valet parking yesterday.
Comment from Hotel Management
11 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. I am sorry to hear about the incident.The valet company assured me that they are in touch with you regarding the incident. Do let us know if you need further assistance.
by A verified traveler
Posted 8 Dec 2024
I highly recommend this hotel because of the location and cleanliness and also kind staff.
Comment from Hotel Management
9 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Andrew, Hotel Management
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.
by A verified traveler
Posted 5 Dec 2024
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Comment from Hotel Management
5 Dec 2024 by Grant - SX Manager, Hotel Management
Thank you for the great feedback and hope to see you soon.
by A verified traveler
Posted 4 Dec 2024
Beautiful and with perfect location, good sauna and heated pool. I’ll be back during summer!
Comment from Hotel Management
5 Dec 2024 by andrew, Hotel Management
Thank You for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Andrew, Hotel Management
Thank You for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Andrew, Hotel Management
Thank You for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.
