Ratings based on 65 Verified Reviews
3.6 Room cleanliness
2.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by Management Team, Hotel Management
Thank you for taking the time to share your review with us Jacob! We are sorry to learn we did not meet all of your expectations during your stay and hope that we can welcome the opportunity to host you again in the future to make up for it!
by A verified traveler
Posted 10 Sep 2022
Comment from Hotel Management
23 Jan 2023 by Whistler Premier, Hotel Management
Thank you for your review Abigail!
by A verified traveler
Posted 12 Jun 2022 on Hotels
Comment from Hotel Management
13 Jun 2022 by Management Team, Hotel Management
Thank you so much for taking the time to leave this review, Tyson, we're so happy you had a good time!
by A verified traveler
Posted 11 Apr 2022
This property (unit 207) was adequate but is dated. It was fine for the price that we paid but I'm not sure I'd stay there again. The pillows were horrible and I'm quite sensitive to dust and found myself awake both nights with allergies. The place is NOT dusty and appeared perfectly clean but I think this is how it is with older properties. I also saw silverfish in the bathroom while I was up in the middle of the night. I think this may be expected in an older property but still not something you want to see in the middle of the night. The unit was well equipped for cooking and everything was functional (except for one lamp). The location of the property suited our needs for ski in/out and a place to sleep at night but otherwise I wouldn't return due to the age of the property and the property/cleaning gfees (expensive for shorter stays but more reasonable if we stayed for a week).
Comment from Hotel Management
12 Apr 2022 by Whistler Premier, Hotel Management
Thank you for taking the time to share your experience with us Jennifer. We are sorry to learn that your expectations were not met to your satisfactions with the unit that you selected. We always aim to be as transparent as possible with each of our listings! At Whistler Premier we have many properties to choose from and we would love to best help you for any future visit to find the perfect accommodations for your needs!
by A verified traveler
Posted 5 Aug 2021
Spacious, Clean
No laundry in the suite or in building, No A/C, Stayed for four days but no one came to replace towels/linens with multiple requests to do so.
Comment from Hotel Management
8 Aug 2021 by Management Team, Hotel Management
Thank you! We are glad you enjoyed your stay with us and appreciate the feedback.
by A verified traveler from Mission
Posted 30 Aug 2019
We were re routed to the Aspen's it was hard to find poor directions no food ammenities in the building. Told we didn't have to pay parking and we did. Overall poor experience and would not stay again.
Codes didn't work properly.
Comment from Hotel Management
30 Sep 2019 by Kelly – Guest Services Supervisor , Hotel Management
Hi Karen, I am sorry to hear you experienced issues with parking and your codes during your stay. I hope the issue with your codes was addressed with our front desk team so we could attend to the problem right away to ensure that you had the most enjoyable stay possible.I am sorry to see that you were disappointed with the parking fee to use the secure underground parking underneath the hotel. Apologies if you were informed that parking is included. We do endeavor to make sure this is advertised in all of our booking sites . Our staff are educated in each of the properties we manage so I am uncertain as to why that information was portrayed to you. We hope that you might consider booking again, perhaps at an alternative property. Please reach out to us as we would like to ensure your next visit is an excellent one.
by A verified traveler
Posted 30 Aug 2019 on Hotels
by A verified traveler
Posted 15 Aug 2019 on Orbitz
Comment from Hotel Management
30 Aug 2019 by Kelly – Guest Services Supervisor , Hotel Management
Thank you for taking the time to write a review. We sincerely apologize for the issues you experienced during your stay. If you would like to fill us in on the details, please feel free to reach out.
by A verified traveler
Posted 9 Jul 2019
The entire yard was under construction. Noise would start at 8:00 am. The pool, hot tub and games room were all out of order due to construction. This was never communicated at any time prior to arrival. The front desk is off site.
Comment from Hotel Management
12 Jul 2019 by Kelly - Whistler Premier, Hotel Management
Dear Doug, thank you for the review. I am very sorry that your most recent stay did not meet your expectations in regards to the construction. We have announced the information on all booking channels so guests are aware of the current construction. Rates have been significantly reduced to reflect these temporary deficiencies.
by A verified traveler
Stay away
Posted 30 Jun 2019 on HotelsNo service no ac no parking nothing good. hidden fees have to check in at a different hotel
Comment from Hotel Management
22 Jul 2019 by Kelly – Guest Services Supervisor, Hotel Management
Dear Guest, Thank you for your review. We are sorry that you did not read the policies prior to accepting the terms and conditions on Expedia when you booked your stay at one of the condos that we manage. I can admit I am not one to read the terms / conditions and just click accept, it appears as if you did the same. All parking fee’s and damage deposits are listed on all booking channels. Whistler Premier is a management company in which we manage an array of privately-owned units throughout Whistler. We have one 24 hour desk location for convenient check in for our guests as it is simple not possible to have a desk at all of our properties. Apologies that this was not clear to you prior to your arrival. We do advise to ensure that you read all of the terms and conditions prior to clicking accept.
