Ratings based on 992 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Service staff was the absolute best!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Trevor, Thank you for taking the time to leave your review. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back in the future.Kind regards,Harry Duty Manager
by A verified traveler
Posted 22 Dec 2024
I‘ve booked a one bedroom mountain view 6 weeks before my travel day at Dec 18th-20th for $600 per night. And the room price on Dec 18th-20th dropped to $230 something which makes me very sad. The staff said it will have a last minute sale usually so do not book in advance so much always to check the room price. Sometimes you will get a big surprise before the day you travel!
The mountain view in winter is superior you can see ppl ski in your room. Recomend, but the facility is a little big old. Very convinient location. 2 mins walk to the village gondala.
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Sophia,Thank you for your review. We're glad to hear you enjoyed the stunning mountain view and convenient location. We understand your frustration about the price difference and appreciate your feedback. Our pricing can fluctuate due to various factors, and we always strive to offer the best value. We also appreciate your note about the facilities, and we’re working on updates to enhance the guest experience. We hope to welcome you back soon.Kind regards,HarryDuty Manager
by A verified traveler
Posted 21 Dec 2024
Very nice staff, offer us a very early check in in the morning which makes our first day skiing very conveniently, we also get the late check out for the last day
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Dehui,Thank you for your review.We are pleased to hear you enjoyed your stay with us and managed to maximise time on the slopes.It was a pleasure having you stay with us and we look forward to welcoming you back soon.Kind regards,HarryDuty Manager
by A verified traveler
Posted 16 Dec 2024
Great place for families looking for a full kitchen and convenience to the slopes and village. Staff was friendly. Would stay again
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear James,Thank you kindly for your review, we appreciate it very much.We are so pleased to hear you enjoyed the suite, location and interactions with our staff.We look forward to welcoming you back in the future.Kind regards,HarryDuty Manager
by A verified traveler
Posted 10 Dec 2024
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Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Tim, Thank you for taking the time to leave your review. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back in the future.Kind regards,Harry Duty Manager
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Peter, Thank you for taking the time to leave your review. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back in the future.Kind regards,Harry Duty Manager
by A verified traveler
Posted 6 Dec 2024
I liked everything
Comment from Hotel Management
27 Dec 2024 by Harry, Hotel Management
Dear Baldip, Thank you for taking the time to leave your review. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back in the future.Kind regards,Harry Duty Manager
by A verified traveler
Posted 28 Nov 2024
Everything was great! Can’t wait to return.
Comment from Hotel Management
1 Dec 2024 by Harry, Hotel Management
Dear Molly,Thank you for taking the time to leave your review.We are so pleased to hear you enjoyed your time with us, and we're looking forward to your next visit!Kind regards,HarryDuty Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Harry, Hotel Management
Dear Kate,Thank you for taking the time to leave your review.We are so pleased to hear you enjoyed your stay.We look forward to welcoming you back in the future.Kind regards,HarryDuty Manager
