Ratings based on 303 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Rose, Hotel Management
Thank you for your review. It seems that we did not exceed your expectations. Could you please let us know what might have gone wrong? We hope for a future opportunity to provide an improved experience.
by A verified traveler
Posted 9 Sep 2024
I liked the large 2 bedroom 2 bath suites, pool, fitness area and grocery store. We had a great time and stay.
Comment from Hotel Management
22 Sep 2024 by Rose, Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the property. We hope to welcome you back.
by A verified traveler
Posted 29 Aug 2024
Looking a little dated, but still a fun stay.
Comment from Hotel Management
8 Sep 2024 by Rose, Hotel Management
We are greatly appreciated for the 5-star review. Please know that we have started our room renovations, and we hope you will have a chance to experience and see the updates on your next visit. We look forward welcoming you back soon.
by A verified traveler from Mission
Posted 20 Aug 2024
My family’s favourite spot!
Comment from Hotel Management
26 Aug 2024 by R, Hotel Management
Thank you for your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 2 Aug 2024
Very nice property, close to Lost Lake, dining and gondolas
Comment from Hotel Management
11 Aug 2024 by Rose, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 29 Jul 2024
The property was great. The front desk staff was not awesome. Not very welcoming or informative.
Comment from Hotel Management
30 Jul 2024 by Rose, Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the property. However, I'm sorry to hear that about your experience with the front desk. Your comments are very important to us, and we will address this with our team to improve our service. Thank you for bringing this our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
26 Aug 2024 by Rose, Hotel Management
Thank you for your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 9 Jul 2024
will come back again!
Comment from Hotel Management
11 Aug 2024 by Rose, Hotel Management
We will see you again!
by A verified traveler
Posted 8 Jul 2024
Large room living room and kitchen area. Kitchen was well stocked with cooking utensils, pots and pans. Air conditioning worked great.
Comment from Hotel Management
11 Aug 2024 by Rose, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Rose, Hotel Management
Thank you for your feedback.
