Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bolingbrook
Posted 26 Nov 2024
Room was very clean and staffs are friendly and kind.
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Chang, thank you for staying with us at The Westin Chicago North Shore. The team is thrilled you found the accommodations clean and the team members friendly and kind. We look forward to welcoming you back!
by A verified traveler
Posted 26 Nov 2024
Your room service needs a review The menu in the room was not accurate with many items deleted. Confusion between the restaurant and room service,
Food was fine after we figured out the process.
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
George, thank you for staying with us at The Westin Chicago North Shore. It’s great to know that you enjoyed your meal after navigating the initial confusion. Our team is constantly looking to improve the service experience and appreciates your input. We hope to welcome you back soon for an even better visit.
by A verified traveler
Posted 22 Nov 2024
We had a very nice and relaxing night.
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Frederick, we're delighted you loved your experience at The Westin Chicago North Shore. Thank you for sharing your experience, and we hope you’ll visit us again soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Chioma, thank you for staying with us at The Westin Chicago North Shore. We are thrilled you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Nov 2024
Perfect location for what I needed
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Gary, it's great to know the location of The Westin Chicago North Shore suited your needs perfectly. We're looking forward to welcoming you back!
by A verified traveler from Cicero
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Brenda, thank you for staying with us at The Westin Chicago North Shore. We hope to welcome you back for another enjoyable visit soon.
by A verified traveler
Posted 29 Oct 2024
It was very comfortable
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
Gina, it’s wonderful to hear you had a comfortable stay at The Westin Chicago North Shore. We hope to welcome you back soon for another great experience.
by A verified traveler from Morrisville
Posted 23 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Customer Service, Hotel Management
Angelin, thank you for choosing The Westin Chicago North Shore. We're pleased to know you had a positive stay. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 20 Oct 2024
The curtain in the shower isn't glass like he picture. Way too many people loud in lobby.
Comment from Hotel Management
23 Oct 2024 by Customer Service, Hotel Management
Therese, thank you for sharing your thoughts with us. The feedback about your room and experience in the lobby will be looked into further. Your insights are appreciated as we strive to provide the best possible experience for our guests.
by A verified traveler
Posted 18 Oct 2024
Sheets weren't completely clean
Comment from Hotel Management
23 Oct 2024 by Customer Service, Hotel Management
Christian, thank you for sharing your experience at The Westin Chicago North Shore. The team appreciates your feedback and will look into updating our housekeeping procedures. It’s great to know that overall you had a pleasant stay. We hope to have the opportunity to welcome you again soon.
