Ratings based on 62 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Being in room 19 was nice being on the ground floor but unfortunately the stairs leading upstairs and the people above was quite loud.
Staff were helpful
The Hotel is dated but overall we had a good stay.
by A verified traveler
Posted 25 Aug 2024 on Hotels
We arrived about an hour early and as the room was ready we were allowed to check in. The room was basic and looked ok at first however, the floor had a noticeable slope and where the beds were positioned you were sleeping on a downward trajectory. The mattresses were not comfortable at all they were so hard sleeping on the pavement would have been more comfortable. The bedding was very thin so if you get cold I would suggest taking a blanket. There was barely enough to get past the bottom of the bed and we kept stubbing our toes on the end of the divan base. The bathroom was on however the shower was set on a temperature which was way to hot and was not easy to regulate, the toilet was very low so if you have any mobility issues it’s difficult to get up. There was blue cleaner residue down the side of the sink and there were coffee spills down the wall by the coffee station. The view from the broken sash window was however beautiful.
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Fantastic stay
Posted 14 Aug 2024 on HotelsAmazing stay very friendly staff
A few days away with the boy and the girl on the front desk was amazing and very friendly
by A verified traveler
Posted 10 Aug 2024
The hotel was in close proximity of the seafront and a short walk from the town centre. The area was quiet and pleasant. The hotel itself was reasonable but very outdated and tired, and the room we stayed in had scaffolding up, right outside our window (Unavoidable sometimes, but unfortunately an eyesore).The water pressure on the shower was terrible, so showering was not a great experience. The cooked breakfast was average, but waiting staff very friendly and approachable. The reception staff allowed us to keep our luggage for the day after we checked out, which we greatly appreciated. With a little TLC, the hotel could be a lovely establishement.
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Short stay to see family
Posted 23 Jun 2024 on HotelsHotel is very tired looking. Room had wallpaper pealing off. Paintwork scruffed on doors. Inside wardrobe was very scruffy needs a good link of paint and a complete refresh.
by A verified traveler
Posted 14 Dec 2021 on Hotels
by A verified traveler
Poor service
Posted 20 Sep 2021 on HotelsI arrived at The Russell Hotel at check in time and waited 40 minutes at reception. I ended up having to go down to the restaurant and ask a waitress to find the receptionist, after asking the bar man several times with no help. When the receptionist did arrive she was unapologetic saying she was too busy serving food to guests.
Comment from Hotel Management
22 Sep 2021 by Maria G, Hotel Management
Thank you for taking the time to leave a review.
I'm sorry to hear that some elements of the holiday were not up to our usual high standard. I hope you will consider coming back to us again in the future.
