Ratings based on 727 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
We really enjoyed our stay! The activities offered are great and the shopping trip that you can add on was a great experience. The resort was beautiful and majority of the staff were very friendly. We wish the resort had an ATM due to vendors coming in and the ATM across the street not accepting our card issuers. We found two small cockroaches in the bathroom during our stay so just be careful so you don’t bring any home. Overall an amazing trip and will be booking another Sandals in the future!
by A verified traveler from Los Angeles
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
25 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 20 Sep 2024
Excellent staff and service. Great location.
Comment from Hotel Management
25 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 15 Sep 2024
The property was absolutely stunning and gorgeous! It was so well kept! Absolutely everyone, no matter what their job was there ,was extremely friendly and kind and willing to do anything they could to make your stay great! The food in every restaurant we ate at was absolutely delicious and servedso beautifully. No matter who served us they were so kind! We were so impressed and we had such a good time. We were there for five days! We were never bored even just meeting someone in the hall, they would say good morning or good evening or can I do anything for you Love the fact that there was a quiet pool and another pool if you wanted more action. Love the fact that it was only 21 and older so you didn’t have to listen to kids. The variety of foods were outstanding and every restaurant was different! I cannot say enough good things about Sandals!!!! They had shows at night that were so entertaining! Everything was just gorgeous! They went out of your way to set things up for you and make everything so easy so you didn’t have to do a thing! They treated us like a king and a queen! Whatever you wanted even if it was more work for them to go get, they did it for you!!! It was the most perfect vacation place we have ever been to! From the resort itself to everyone that worked there to the restaurants to the shopping to the grounds to the wonderful rooms, to the ability to take you to another part of the island. I absolutely highly highly recommend this resort!!!!!
Comment from Hotel Management
16 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from South River
Posted 14 Sep 2024
Balls of hair in the carpet, that was never removed after addressing it 3 times. Found cockroaches behind the fridge. Addressed with manager. Nothing was done except spraying the room. Did not provide us with a different room or any accommodation. Told us that him and the director will see us before we leave...never saw them!
Comment from Hotel Management
16 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
16 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 2 Sep 2024
We loved the organization. From the service at the airport office, the transportation, the handling of our luggage and the service at check in - check out. We loved the food, the facilities, the pools, the sea. The only thing that was perhaps missing was having someone who speaks Spanish. Luckily we found an intern named Alan who spoke Spanish and helped us a lot. Although the staff who attended to us did not speak Spanish, they made a great effort to understand us and for us to understand them, but there are always some details, especially when one has just arrived that one likes to hear in their own language so as not to miss anything. Once one is enjoying the services of the resort it is easier to make oneself understood. For the rest, except for a waitress who surely got nervous because she did not understand us, everything was excellent. This resort is excellent for couples or groups of friends looking for a quiet and pleasant time.
Comment from Hotel Management
3 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by HP, Hotel Management
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
