Ratings based on 989 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
If you're gonna charge $300 for one night, make sure there are shower supplies. And maybe don't be rude when someone calls to ask for said supplies. If i was interested in driving back to 103° weather without a proper shower, i would've opted to camp on the beach.
Also, the 3rd floor door to the outside doesn't lock so we woke up to two homeless people sleeping in the hall.
Comment from Hotel Management
24 Jun 2024 by jay, Hotel Management
Hi Amy So Sorry For Inconvenience We Are Apologies For This Incident Happen You Call At Lobby Earlier In the morning And We told You Come At the Lobby And Pick Up Shop And Shampoo And you didn't Come. Ones Again We Apologies For This We Hope You Come Back Again And We Will Try to give you good hospitality. Thank you for your Feed back.
by A verified traveler
Posted 7 Jun 2024
Clean and quiet
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear you found our hotel clean and quiet! Thank you for sharing your experience with us. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
It was nice enough for the night
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Thomas,Thank you for sharing your feedback. We're glad to hear that you found your stay with us nice enough for the night. If there's anything specific we can do to improve and make your next stay even better, please let us know. We hope to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
Good location and value compared to other hotels in area. Decent bed. Towels were raggedy. The walls are thin so water and snoring from other rooms heard and location is on a high traffic street (E. Cliff) that is so noisy at all hours with motorcycles, buses and other traffic that make it hard to sleep.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Michelle,We appreciate your feedback and are pleased you found our location and value competitive. We apologize for any inconvenience caused by noise disruptions and the thin walls affecting your sleep quality. We'll address the towel quality and explore solutions for minimizing noise disturbances for a more restful stay. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager
by A verified traveler from Cape Coral
Posted 28 May 2024
Great value, simple and no frills.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Eric,Thank you for your 5-star rating! We're thrilled to hear that you enjoyed our refurbished hotel and found it to be better than most Red Roof Inns. We're committed to providing our guests with a comfortable and pleasant stay, and we appreciate your feedback. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Good distance from the boardwalk, they have cameras on the parking spaces so I felt very reassured about not having my windows broken either.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Blake,Thank you for your positive review! We're glad to hear our location met your needs and that you felt secure with our parking lot cameras. We strive to provide a safe and comfortable experience for all our guests. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
When I got to the inn, the receptionist guy was so nice and explained everything to me so well. When I got to the elevator it was a bit suspicious, meaning it looked as if it was outdated and I was very afraid I would get stuck in it, but it worked well. The room was "clean", but not mopped or cleaned thoroughly. The baseboards had dust, the bed sheets had stained, FYI bring your own, the restroom was clean and the sink as well. The balcony glass was dirty and the balcony itself had dust and was stained. There was one mirror above a table and that had streaks as if you were going to clean and sprayed but forgot to clean it so it dried wet. My last night at the inn, we kept getting the smell of weed, extremely strong smell, probably our next door neighbors. Overall the beds were very uncomfortable and we found a roach when it was time to tidy up and head home. Will not be booking here again.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Carolina,Thank you for sharing your experience with us. We're glad to hear that you found our receptionist helpful. However, we apologize for the shortcomings you encountered during your stay. Your feedback regarding cleanliness and comfort is concerning, and we are taking immediate steps to address these issues with our housekeeping and maintenance teams. We regret any inconvenience caused and appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler from Modesto
Posted 27 May 2024
The staff was all super nice! Price amazing. View amazing! Updated and honestly really nice I don’t understand why so many negative reviews
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Joscelyn,Thank you for your 5-star rating and your wonderful feedback! We're delighted to hear that you found our staff super nice, enjoyed the amazing view, and appreciated our updated facilities. We strive to provide a positive experience for all our guests, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Stephanie, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Laura,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager
