Ratings based on 453 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Expedia was not clear about the pet fee (or it was hidden in fine print). Disappointing since I searched for pet friendly hotel. 😌
by A verified traveler
Posted 29 Oct 2024
by A verified traveler from Seattle
Posted 27 Oct 2024
Well located hotel, for sure. The bathroom door lacks privacy in a strange way, and the showerheads water pressure is a bit lacking. Otherwise a solid hotel with a decent breakfast. Love the 24hr coffee and tea setup in the lobby 👍
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Levi, thank you for choosing to stay at Hampton Inn Santa Cruz West. We’re glad you had a positive experience with us. We look forward to welcoming you back soon. Safe travels until then.
by A verified traveler
Posted 13 Oct 2024
Location was superb
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Tana, we’re delighted you loved your experience at Hampton Inn Santa Cruz West. Our team is thrilled to hear you appreciated the superb location. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
It was a good stay. Room was clean and quiet.
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Judy, we’re delighted you loved your experience at Hampton Inn Santa Cruz West. Our team is pleased to hear your room met your expectations for cleanliness and peacefulness. We look forward to welcoming you back.
by A verified traveler
Posted 12 Oct 2024
Spacious room, clean but bathroom smelled bad like it was cleaned with dirty sweaty towel.
The pillows are not down. They are not comfy
Comment from Hotel Management
13 Oct 2024 by Customer Service, Hotel Management
Gina, thank you for sharing your feedback. It's good to hear that you found the room spacious and clean. However, we're sorry to learn about your experience with the bathroom and pillows. Your comments will be shared with the relevant team members to ensure improvements. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 6 Oct 2024
Had a weekend stay to go to the boardwalk and the beach. Included continental breakfast was really nice. Breakfast ends at 9:30am so make sure you get up! Staff was super nice and understanding. Was able to get a late check out which made the visit even better. Nice spot with local food, drinks, and grocery shopping near by. 5 stars. Great for families!
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Maetuss, we’re delighted you loved your experience at Hampton Inn Santa Cruz West. It's great to know that the breakfast, the accommodating team members, and the convenient location made your stay enjoyable. We hope to have the pleasure of welcoming you and your family back soon!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Customer Service, Hotel Management
Narda, thank you for choosing to stay with us at Hampton Inn Santa Cruz West. We're glad you had a positive experience and look forward to welcoming you back soon.
