Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Easy check in offered a late check out with was appreciated. The room was clean and large with a great shower and comfortable bed.
Amazing views from our balcony, make sure you are awake for sunrise.
The food at the Jack O'Neill restaurant was delicious and the staff were friendly.
Would definitely recommend this restaurant and hotel.
A must do when in Santa Cruz.
by A verified traveler from Fort Collins
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Dream Team, Hotel Management
Dear ShaneThank you for sharing your feedback. We’re sorry to hear that your stay didn’t fully meet your expectations. Your input is important to us, and we’ll use it to improve and provide a better experience for our guests. We hope you’ll consider staying with us again so we can exceed your expectations next time.Dream Team
by A verified traveler
Posted 19 Nov 2024
room was clean and quiet. maintenance and room service were very responsive and fast when needed!
Comment from Hotel Management
23 Nov 2024 by Dream Team, Hotel Management
Dear DanielleThank you for your kind review! We're so glad to hear you enjoyed your clean and quiet room and that our maintenance and room service teams provided quick and responsive service. It’s wonderful to know we met your expectations, and we hope to welcome you back soon for another great stay!Dream Team
by A verified traveler
Posted 19 Nov 2024
It’s my favorite hotel in Santa Cruz. Walking distance from the pier … the restaurant is excellent. Overlooking the ocean what more can you ask for?
Comment from Hotel Management
23 Nov 2024 by Dream Team, Hotel Management
Dear IreneThank you for your amazing review! We’re thrilled to be your favorite hotel in Santa Cruz and so glad you enjoyed our prime location, excellent restaurant, and breathtaking ocean views. It’s always our pleasure to provide a memorable experience, and we look forward to welcoming you back for another fantastic stay!Dream Team
by A verified traveler
Posted 18 Nov 2024
Good!
Comment from Hotel Management
23 Nov 2024 by Dream Team, Hotel Management
Dear VladimirThank you so much for your 5-star review! We’re delighted to hear you had such a great stay with us. Our team works hard to provide exceptional service, and it’s wonderful to know we made your visit enjoyable. We look forward to welcoming you back again soon!Dream Team
by A verified traveler
Posted 17 Nov 2024
Most uncomfortable beds,
Comment from Hotel Management
23 Nov 2024 by Dream Team, Hotel Management
Dear EricThank you for taking the time to share your feedback. I’m sorry to hear that you found the bed uncomfortable, as we strive to provide a relaxing and restful experience for all our guests. Your comments are very important to us, and I will share them with our team to explore ways we can improve. We hope you’ll consider giving us another chance to provide you with a better stay in the future.Dream Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Dream Team, Hotel Management
Dear CassieThank you for the amazing five-star review! We’re thrilled to know you had such a fantastic experience with us. Your kind words mean so much to our team, and we can’t wait to welcome you back for another memorable stay!Dream Team
by A verified traveler
Posted 13 Nov 2024
Ideal location for all the main reasons to go to Santa Cruz!
Comment from Hotel Management
15 Nov 2024 by Dream Team, Hotel Management
Dear StephenThank you for your kind review! We're so glad you enjoyed our ideal location and that it added to your Santa Cruz experience. We look forward to welcoming you back for your next visit!Dream Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Dream Team, Hotel Management
Dear PaulThank you for the five-star review! We're so pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and it’s always rewarding to know we’ve succeeded. We can’t wait to welcome you back for another fantastic experience!Dream Team
by A verified traveler
Posted 24 Oct 2024
This place is amazing. Top notch service, super cool place, incredible location. 10/10.
Comment from Hotel Management
25 Oct 2024 by Dream Team, Hotel Management
Dear RobinThank you for the glowing review! We're thrilled to hear you enjoyed our service, atmosphere, and prime location. It means so much to us to know we delivered a 10/10 experience, and we can't wait to welcome you back for another amazing stay!Dream Team
