Ratings based on 998 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Maxine was wonderful checking us in!
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Frank, Thank you for your kind review! We’re thrilled to hear that Maxine provided you with excellent service during check-in. She is a valued member of our team, and we’re happy to know she made a positive impact on your stay. Your feedback means a lot to us, and we’re grateful for your kind words. We look forward to welcoming you back to Extended Stay America for another great experience. Sincerely,Hotel Management
by A verified traveler
Posted 28 Nov 2024
Great service
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 3 Oct 2024
A fantastic property! Not a single negative mark anywhere here!
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for your excellent feedback! It’s fantastic to hear that your stay was so enjoyable and without any issues. At Extended Stay America, we strive to provide a positive experience for all our guests, and your kind words mean a lot to us. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 16 Sep 2024
After just two hours at this property, I decided to leave. The hallways were noisy, there were people drinking and smoking right outside the front entrance, the bed sheets were rough, and the fire alarm went off during my short stay. This seems like a place more suited for locals in transition rather than travelers seeking a quiet, restful hotel. I wouldn’t recommend it if you're looking for a peaceful stay.
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Wilfredo,Thank you for sharing your feedback. We are truly sorry to hear that your experience was disappointing and that you encountered issues with noise, cleanliness, and disturbances. We strive to offer a peaceful environment and regret not meeting your expectations. Your concerns about the hallways, noise, and fire alarm are taken seriously, and we will work to address them promptly. We appreciate your input as it helps us improve our services. We hope you consider giving us another chance to provide a more enjoyable and restful experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 4 Sep 2024
House keeping never come to see if I needed Anything and my floor was sticky. I like the washer and dryer service but the dryer was $3.00 to dry your clothes
Comment from Hotel Management
5 Sep 2024 by Hotel Management, Hotel Management
Dear Samuel, Thank you for your feedback. We apologize for the issues you experienced with housekeeping and the sticky floor. This is not the level of service we aim to provide. It is good to hear you found the washer and dryer service convenient, though we understand that the cost of drying may be a concern. Your comments will be shared with our team to address these matters. We appreciate your input and hope to have the opportunity to offer a more satisfactory experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024 on Hotels
by A verified traveler
Posted 24 Aug 2024 on Hotels
