Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
I called twice and asked for towels and blankets. I got neither of those two items. One of the lamps in the room didnt work. How are you going to reimburse me or make this right?
Comment from Hotel Management
12 Dec 2024 by Tam, Hotel Management
I wanted to take a moment to express my sincere apologies for any disappointment or dissatisfaction you experienced throughout your stay with us. We strive to provide all of our guests with exceptional service and a memorable experience, and I regret that we fell short of achieving this during your visit. Please know that your feedback is invaluable to us, and we take it very seriously. We are committed to addressing the issues you encountered to ensure that they do not occur in the future. We hope to have the opportunity to welcome you back in the future and provide you with the overall experience that you deserve.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Tam, Hotel Management
Thank you for choosing to stay with us and taking a moment to share your experience. We are very pleased to hear that you enjoyed your stay and we hope to welcome you back soon!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Tam, Hotel Management
Thank you for choosing to stay with us and taking a moment to share your experience. We are very pleased to hear that you enjoyed your stay and we hope to welcome you back soon!
by A verified traveler
Posted 7 Dec 2024
MY ROOM WAS CLEAN , THE SERVICE DESK STAFF WAS NICE AND IT WAS EASY TO ACCESS A PLACE TO EAT, TRANSPORTATION TO THE TRAIN AND THE BAIRD CENTER IS ACROSS THE STREET
Comment from Hotel Management
7 Dec 2024 by Ethan , Hotel Management
Thank you for staying with us and thank you for your kind review. We look forward to welcoming you back again soon.
by A verified traveler
Posted 7 Dec 2024
Every single staff member was incredibly nice and helpful!
Comment from Hotel Management
7 Dec 2024 by Tam, Hotel Management
Thank you for choosing to stay with us and taking a moment to share your experience. We are very pleased to hear that you enjoyed your stay and we hope to welcome you back soon!
by A verified traveler
Posted 5 Dec 2024
Very nice hotel!
Comment from Hotel Management
6 Dec 2024 by Tam, Hotel Management
Thank you for choosing to stay with us and taking a moment to share your experience. We are very pleased to hear that you enjoyed your stay and the historic charm of our property. We hope to welcome you back soon!
by A verified traveler
Posted 3 Dec 2024
A great stay in an ideal location
Comment from Hotel Management
3 Dec 2024 by Tam, Hotel Management
Thank you for choosing to stay with us and taking a moment to share your experience. We are very pleased to hear that your overall stay was enjoyable and you were pleased with our convenient location. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2024
Location
Comment from Hotel Management
2 Dec 2024 by Ethan , Hotel Management
Thank you for staying with us. We look forward to welcoming you back again soon.
by A verified traveler
Posted 2 Dec 2024
Great Location (Right next to Intermodal station & the tram lines, in fact!), The midwestern Art Deco Architecture (in & around the hotel) and the Vintage hotel experience justify a visit by themselves. The pricing was also very competitive with other downtown hotels.
Comment from Hotel Management
2 Dec 2024 by Ethan , Hotel Management
Thank you for staying with us. We look forward to welcoming you back again soon.
by A verified traveler from Naples
Posted 1 Dec 2024
I liked everything.
Comment from Hotel Management
1 Dec 2024 by Ethan , Hotel Management
Thank you for staying with us! We look forward to welcoming you back again soon.
