Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Great place to stay, nice staff and clean hotel
Comment from Hotel Management
24 Sep 2024 by Director of Front Office, Hotel Management
Dear Tiffany, Thank you for the kind review of your stay at the Sheraton Fairplex Hotel & Conference Center, particularly for complimenting our friendly, professional associates and spotless property. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable! We look forward to welcoming you again whenever your travels bring you back to the area.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 16 Sep 2024
Was with in walking distance to the Fairplex and the Grand National Truck Show
Comment from Hotel Management
17 Sep 2024 by Director of Front Office, Hotel Management
Dear Sean, We are delighted we met your expectations for a memorable stay and are pleased you found our location near the adjacent Fairplex, Wally Parks NHRA Museum, and The Fox Theatre Pomona to be ideal for your plans. Thank you for the excellent review of the Sheraton Fairplex Hotel & Conference Center. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 16 Sep 2024
They. Charge extra for parking which I was left with the impression by expedia was included when I made the reservation. But then the property had so many other events it made finding a nearby parking place impossible.Had to use valet parking with another extra charge. EXPEDIA be more upfront!
Comment from Hotel Management
17 Sep 2024 by Director of Front Office, Hotel Management
Dear Kent,It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if it came as a surprise to you. We appreciate all of your great feedback and hope to welcome you again soon.Griselda Amezcua - Director of Front Office
by A verified traveler from El Cajon
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Director of Front Office, Hotel Management
Dear Richard, We are delighted you enjoyed your stay at the Sheraton Fairplex Hotel & Conference Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Griselda Amezcua - Director of Front Office
by A verified traveler from Beaumont
Posted 7 Sep 2024
Daniella was very professional, she went out of her way to welcome us. She gave us amazing service and was very welcoming!
Comment from Hotel Management
8 Sep 2024 by Director of Front Office, Hotel Management
Dear Sergio, We could not be more delighted to read about the special attention you received from Daniella. We are fortunate to have her as a member of our team, and it comes as no surprise to see the dedicated service she demonstrated to you during your stay. We will surely share your compliments with her. Thank you for being our guest at the Sheraton Fairplex Hotel & Conference Center, and we look forward to seeing you again soon.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Director of Front Office, Hotel Management
Dear Robert, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center. We were pleased that we exceeded your expectations during your visit to our city. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 3 Sep 2024
Nice and clean
Comment from Hotel Management
4 Sep 2024 by Director of Front Office, Hotel Management
Dear Sugey, We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. Thank you for choosing the Sheraton Fairplex Hotel & Conference Center and it would be an honor to host you again when you return to our city. Have a wonderful day, and travel safely.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 1 Sep 2024
Parking lot was almost empty with a lot of free spaces , but I’ve been forced to pay $20 on top of full price reservation I pay already.
I will Not recommend this Hotel location to no one that I know because of the fraud parking situation in there . Also will post on social media about this $20 parking nonsense going on in this specific location.
Comment from Hotel Management
2 Sep 2024 by Director of Front Office, Hotel Management
Dear Ashik, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback; the positive and the things you would change. We regret your disappointment with our parking fee. This fee is competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 29 Aug 2024
Book our night stay through Expedia for our wedding. I booked the room under my name and when my (now) husband went to check in they told him that he would have to book a new room since we missed the check in time. They told him that Expedia would refund the money so he booked a new room. Contacted Expedia and they were told that they don’t do refunds. So we are out the two night stay and had to book another room.
Unprofessional and throwing the responsibility on others.
The feel of the hotel is an older Las Vegas hotel, needs some updating and smelt of stale smoke.
Comment from Hotel Management
31 Aug 2024 by Director of Front Office, Hotel Management
Dear Amanda, We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We are also sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Griselda Amezcua - Director of Front Office
by A verified traveler
Posted 21 Aug 2024
Clean and comfortable. Very large rooms. Lovely.
Comment from Hotel Management
21 Aug 2024 by Director of Front Office, Hotel Management
Dear Erin, Providing a relaxing and memorable stay is what we strive to do every day, therefore, we enjoyed your kind comments about our fresh and clean accommodations! Thank you for staying at the Sheraton Fairplex Hotel & Conference Center, and we look forward to your return visit the next time you are in Pomona.Griselda Amezcua - Director of Front Office
