Ratings based on 977 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Close to highway and restaurants and mall. No washrooms or change room by the pool.
Comment from Hotel Management
22 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
We are glad you enjoyed your stay. We do have showers, change rooms and washrooms just off of the pool. I am sorry you were not able to use them.
by A verified traveler
Posted 19 Nov 2024
The door did not lock properly. Toilet had bathroom tissue in it.
Comment from Hotel Management
20 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
Thank you for letting us know we will follow up on it asap.
by A verified traveler
Posted 19 Nov 2024
Hallways needed vacuuming
Comment from Hotel Management
20 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
Thank you for your comments we will pass them on to our housekeeping department.
by A verified traveler
Posted 18 Nov 2024
Location. Nice staff
Comment from Hotel Management
20 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
Thank you for your review we are glad you enjoyed your stay
by A verified traveler
Posted 16 Nov 2024
See above
Comment from Hotel Management
20 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
Thank you for your review
by A verified traveler
Posted 13 Nov 2024
At first i was quite upset about a few things and i gave unfavorable reviews but the manager went above and beyond to rectify the situations and i am now pleased overall
The hotel is under renovation which is good as this is one of the oldest hotels around so it is definitely overdue. The staff have been polite and efficient. The area outside needs attention as far as updating and some landscaping but it is not a dump. Wellington right now is a nightmare-- torn up pretty much all the way down but that's not the hotel's fault. Im looking forward to seeing what this renovation brings for this hotel.
Comment from Hotel Management
15 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
Thank you for your review. We are just at the start of a year long reno the change when we are done will be incredible. Thank you for your review. We look forward to having you with us again in the future. Hopefully under better circumstances
by A verified traveler
Posted 11 Nov 2024
It was just ok. Not worth the money in my opinion. The room looked better online.
Stains all over the carpet and couch.
Neighbor partying until 5 am, didn't sleep , bed uncomfortable and hurt when getting in and out because of the springs. My husband slipped and fell in the shower, perhaps you should have anti slip mats in shower.
Over all , probably will go somewhere else next time.
Comment from Hotel Management
15 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
I am sorry we didn't meet your expectations. Cleanliness is paramount for us. As for the anti slip matts there is one in every bathroom rolled up in the corner for our guests to use and are cleaned after every guest. Thank you for your review
by A verified traveler
Posted 10 Nov 2024
The room door didn’t seal and we could hear the ice machine all night. There was also a kids hockey team staying at the hotel, they were running through the halls playing hide and seek till midnight.
Comment from Hotel Management
11 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
I am sorry you could hear the ice machine and the other guests in the hotel were not considerate. We do have security on site during hockey tournaments to handle just these types of situations. Thank you for your review I will follow up with my team to see where we fell short.
by A verified traveler
Posted 9 Nov 2024
Not a very great hotel
Comment from Hotel Management
9 Nov 2024 by Philip LeBlanc General Manger, Hotel Management
We are sorry we did not meet your expectations. Thank you for your review.
