Ratings based on 676 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
I cannot get through to Expedia to make a complaint and ask for a refund. The room was filthy and I had to book another hotel. I need my money back. The hotel agreed to refund me once Expedia contacts them but I cannot get through to Expedia. I’m not longer going to use Expedia if I don’t get my money back.
Comment from Hotel Management
2 Jan 2025 by Customer Care Team, Hotel Management
Dear Moen,We’re deeply sorry for the inconvenience you faced, particularly regarding the cleanliness of your room. This does not align with our standards, and we’ve informed our housekeeping team to investigate the matter promptly to prevent a recurrence.Regarding your refund concerns, we recommend contacting us directly so we can assist you further and coordinate with the necessary parties. Your satisfaction is important to us, and we’ll do our best to address your concerns.Thank you for bringing this to our attention.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Customer Care Team, Hotel Management
Hi Jennifer,Thank you so much for your excellent rating! We're thrilled to know that you had a great stay with us. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.If there's anything specific you enjoyed or any suggestions you have for us to improve, feel free to share. We look forward to welcoming you back for another fantastic stay!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 10 Dec 2024
Was easy and simple
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Dear William,Thank you for the fantastic rating! We’re glad to hear that your stay was easy and simple. We always aim to provide a hassle-free experience for our guests.If there’s anything specific you enjoyed or any way we can make your next visit even better, feel free to share. We look forward to hosting you again!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 21 Nov 2024
Room was clean. Staff was ok
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear LaBarron,Thank you for taking the time to share your feedback. We're glad to know the room cleanliness met your expectations. However, we understand there’s room for improvement regarding the service provided by our staff. We will address this internally to ensure a more welcoming and attentive experience for all our guests. Should you decide to stay with us again, we’ll strive to make it a much better visit.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from La Palma
Posted 14 Oct 2024
The staff is very welcoming. Easy check in. The room was slightly updated and clean. Have us exactly what was needed.
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Erin, thank you for your kind words! We're delighted to hear that you had a welcoming experience with our staff and that your check-in was smooth. It’s great to know that our updated and clean room met your needs. We look forward to welcoming you back for another pleasant stay!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 13 Oct 2024 on Orbitz
The hotel is old, but the accommodations are cheap and the room condition is clean and good.
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Gregory, thank you for sharing your feedback! We're glad to hear that you found our accommodations clean and in good condition, especially at a budget-friendly price. While our hotel may have some years behind it, we strive to maintain a welcoming environment for all our guests. We hope to have the opportunity to welcome you back in the future!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Easy access
Posted 12 Oct 2024 on HotelsOlder facility, not much of the breakfast, bread and cereal
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear NORM, thank you for taking the time to share your feedback. We appreciate your comments about our facilities and breakfast options. We’re constantly working to improve our offerings and will consider your suggestions as we evaluate our breakfast selections. We hope to have the opportunity to provide you with a better experience on your next visit.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Ryan, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 28 Aug 2024 on Hotels
No breakfast, wrong advertising
Comment from Hotel Management
5 Sep 2024 by Customer Care Team, Hotel Management
Hi Harold,Thank you for your feedback. We apologize for any confusion regarding our breakfast offerings and advertising. We are reviewing our communications to ensure accuracy and to better meet our guests' expectations. We appreciate your input and hope to provide a more accurate and satisfying experience on your next visit.Best Regards,Days Inn WestleyCustomer Care Team
