Ratings based on 1,250 Verified Reviews
2.8 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Advertise they are pet friendly… they allow pets but definitely are not dog “friendly”. There is no grass around hotel and lady behind counter asked me to not bring dog into lobby area. Use back or side doors. I was supposed to stay two nights but only stayed one. Moved to the Hilton which was very dog friendly.
Comment from Hotel Management
23 Nov 2024 by Front Desk Management, Hotel Management
We are sorry to hear about your experience and apologize for any inconvenience caused. We truly value all guests, including furry ones, and regret that we fell short of providing a welcoming environment for your pet. Your feedback is important to us, and we will take your comments into consideration for future improvements. Thank you for bringing this to our attention. We hope you will give us another chance in the future to show you our true hospitality.
by A verified traveler
Posted 22 Nov 2024
Hard mattress and the worst shower ever I have seen. Truck stops have better showers
by A verified traveler
Posted 22 Nov 2024
Parking lot was a sheet of ice. Not clean and run down.
Comment from Hotel Management
23 Nov 2024 by Front Desk Management, Hotel Management
We are truly sorry to hear about your experience with the parking lot conditions during your stay. Your feedback is extremely important to us, and we apologize for any inconvenience this may have caused. Our team will address this issue promptly to ensure a safe and pleasant environment for all our guests.Additionally, we are disappointed to hear that you found our property to be not as clean as expected. Our housekeeping team works tirelessly to maintain high standards of cleanliness, and we apologize for falling short of your expectations. Rest assured, we will be taking steps to address this matter and improve our overall guest experience.We appreciate your feedback and thank you for bringing these concerns to our attention. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
by A verified traveler
Posted 21 Nov 2024
Nice place!!! I enjoyed staying here!!! I would stay again!!!
Comment from Hotel Management
22 Nov 2024 by Front Desk Management, Hotel Management
Thank you for the amazing review! We are thrilled to hear that you enjoyed your stay with us. It means everything to us that you had a great experience and would choose to stay with us again. Our team works hard to ensure all guests feel welcome and comfortable during their time with us. We can't wait to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 21 Nov 2024
Our room was very clean.
Comment from Hotel Management
22 Nov 2024 by Front Desk Management, Hotel Management
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you found your room to be very clean during your stay with us. Our team works hard to ensure that every guest has a comfortable and relaxing experience, and it's always wonderful to hear when we succeed.We strive to provide a high standard of cleanliness and comfort for all of our guests, and we're so glad that you noticed and appreciated our efforts. Your feedback is truly valuable to us, and we hope to have the opportunity to welcome you back to our property in the future. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we look forward to hosting you again soon. Have a wonderful day!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with us was not up to your expectations. Your satisfaction and comfort are our top priorities, and we deeply regret that we fell short in delivering a high-quality experience for you.Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We hope to have the chance to welcome you back and exceed your expectations in the future. Thank you for your honesty and for giving us the opportunity to improve.
by A verified traveler
Posted 18 Nov 2024
The hotel is a bit outdated, but the room was clean and odor-free. The breakfast was surprisingly good for a hotel of this type.
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Thank you for taking the time to share your feedback with us! We're pleased to hear that you enjoyed your stay with us overall. Your kind words about the cleanliness of the room and the quality of breakfast mean a lot to us. We appreciate your understanding of the hotel's age and are constantly working to update and improve our facilities for guests like you.Our team strives to provide a comfortable and welcoming experience for all guests, and we're glad that you felt the effort during your stay. Your feedback is valuable to us, and we hope to have the opportunity to host you again in the future. If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Safe travels and we look forward to welcoming you back soon!
by A verified traveler
Posted 18 Nov 2024
The lady running their lounge should be paid well. She does a wonderful job.
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Thank you so much for your kind words! Our team truly appreciates your recognition of their hard work and dedication. We strive to provide the best service possible to all our guests, and it's wonderful to hear that our lounge staff made such a positive impression on you.We believe in valuing and compensating our team members appropriately for the outstanding service they provide. It's important to us that they feel appreciated and supported in their roles.We hope to welcome you back again soon and continue to exceed your expectations. Thank you for choosing to stay with us and for taking the time to share your feedback. Take care and safe travels!
by A verified traveler
Posted 17 Nov 2024
Very very dirty all around the outside. Breakfast was good. Still had to pay for esa dog but thankfully it was only 15.00 extra a night. Rooms were good
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the cleanliness of the outside area and want to assure you that we take this very seriously. I'm pleased to know that you enjoyed the breakfast and found the rooms to be good.We appreciate your understanding of the ESA dog fee and we strive to make our accommodations as accessible as possible. We do follow ADA guidelines pertaining to Service Animals and Emotional Support Animals. Your comments will be shared with our team to ensure that we maintain high standards of cleanliness and service.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can do to make your stay more comfortable, please don't hesitate to let us know. Thank you for choosing our hotel.
by A verified traveler
Posted 16 Nov 2024
Good place for sleep one night.
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Thank you for choosing to stay with us for the night! We're glad you found our hotel to be a comfortable place to rest. If there are any specific areas where you feel we could improve to make your next stay even better, please don't hesitate to let us know. Your feedback is important to us as we strive to provide the best guest experience possible.Our team is always here to ensure that your stay is pleasant and enjoyable. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future. If there's anything we can do to make your next visit even more memorable, please reach out to us. Safe travels and we look forward to hosting you again soon!
