Ratings based on 339 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Schaumburg
Posted 29 Dec 2024
Excellent hotel in terms of cleanliness / brand new top of the line fixtures / shower etc. one of the best I have stayed
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Perfekt!
Comment from Hotel Management
23 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Liebe Olga,vielen Dank für Ihr positives Feedback!Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und den Zustand unseres Hotels so positiv hervorheben. Unser Engagement für eine ausgeprägte Servicekultur spiegelt sich in Ihrem Erlebnis wider, und wir sind stolz darauf, dass Sie die Ausstattung Ihrer Unterkunft als erstklassig bewertet haben. Wir bedauern jedoch, dass unser Service nicht vollständig Ihren Erwartungen entsprochen hat. Seien Sie versichert, dass wir ständig bestrebt sind, unseren Gästen ein unvergessliches Erlebnis zu bieten.Mit freundlichen GrüßenLaura López, Voice of Customer Coordinator
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
My favorite hotel in Frankfurt
Comment from Hotel Management
27 Dec 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Jason, Thank you very much for this kind review of your recent stay.We're delighted to hear that our commitment to cleanliness and the overall condition of our hotel met your high standards. It is wonderful to know that you received the level of service we strive for; it is an integral part of our service culture. Rest assured that we will continue to deliver these exceptional room experiences and maintain our facilities to ensure they always meet your expectations.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler from Victoria
Posted 9 Dec 2024
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Clean and safe
Comment from Hotel Management
8 Dec 2024 by Herzliche Grüße | Warmest regards | Saludos
Ih, Hotel Management
Dear Edith,Thank you for sharing your experience with us.We are delighted to hear that you found our hotel clean and safe. Our team takes great pride in maintaining the highest standards of cleanliness throughout our establishment, ensuring a comfortable and hygienic environment for all our guests. This commitment extends to our innovative rooms and suites, which offer panoramic views and balconies for an enhanced room experience.Your perfect score for our service is truly appreciated. We strive to provide exceptional service culture, catering to all our guests' needs with warmth and professionalism. Our multilingual staff is always ready to assist you, ensuring your stay is as pleasant as possible.It would be a pleasure to welcome you back. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
by A verified traveler from Wichita
Posted 24 Nov 2024
Beautiful room. Clean and new. I would stay there again!
Take your own snacks there are no snack machines. Skip the restaurant and find other food sources-
Comment from Hotel Management
8 Dec 2024 by Herzliche Grüße | Warmest regards | Saludos
Ih, Hotel Management
Dear Kathy,Thank you for taking the time to share your experience with us.We are delighted to hear that you found your room beautiful, clean, and new. Our team takes great pride in maintaining the highest standards of cleanliness and comfort to ensure a pleasant room experience for our guests.We appreciate your feedback regarding the snack options and restaurant. While we don't have vending machines, we offer a 24/7 room service to cater to our guests' needs at any time. As for dining options, our Neu-Frankfurt restaurant offers a buffet service and exquisite international à la carte dishes. However, we understand that preferences may vary, and there are indeed numerous high-end restaurants within walking distance of our hotel.We look forward to the pleasure of seeing you again in the future. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
