Ratings based on 213 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great location we stayed overnight for the carnival and fireworks. Needs a bit of an update the decor is not grest and we didn't realise we needed to take our own towels
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Hi, Sarah! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 24 Oct 2024
The shower in the room wasn't working for the whole week, it was fixed on the last day of the stay in the evening. I was told I need to shower in a shared bathroom.
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused due to the issue with the shower in your room. We understand how important it is to have a functional shower during your stay.
Please be assured that we have addressed this matter with our team, and we have taken necessary steps to ensure that such incidents do not occur in the future. We are sorry for any inconvenience caused.
If you require any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Sep 2024
Excellent Location and Good Service
I recently stayed at the OYO Devine Beach Hotel in Westcliff, and overall, it was a pleasant experience. Here's a detailed breakdown of my stay:
*Room*:
The room itself was fine—clean and comfortable, with all the basic amenities I needed for a short stay. The bed was cosy, and the room was spacious enough to move around comfortably. While it wasn’t luxurious, it was certainly sufficient for a budget-friendly hotel.
*Service*:
The service was good as well. The check-in was so smooth as they have sent us the code for the main gate as well as the room. The staff were friendly, I have not see any person to assist with any queries or needs. But they have WhatsApp chat service on 24*7 for any type of help and query. I did not have any requirement of these, that's why I did not chat as well. For check-out, it was smooth as well.
*Location*:
The standout feature of this hotel is undoubtedly its location. It’s just a one-minute walk to the Sea beach, which is fantastic if you're here for some seaside relaxation. The beach offers plenty of activities, including amusement rides, arcades, and lovely walks along the shore.
For one night, it was nearly 70 pound which is really high
Comment from Hotel Management
23 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for your detailed review of your recent stay at OYO Devine Beach Hotel in Westcliff. We're glad to hear that you had an overall pleasant experience with us.
We're delighted to know that you found the room clean, comfortable, and equipped with all the necessary amenities for your short stay. It's great to hear that the bed was cosy and the room spacious enough for your needs, especially considering our budget-friendly rates.
We appreciate your kind words about our service. We're glad that the check-in process was smooth and that you found our staff friendly. We apologize if you didn't see anyone available for inquiries or assistance during your stay, but we're happy to know that you were aware of our 24/7 WhatsApp chat service for any needs or questions.
We understand that our location near the Sea beach was a standout feature for you. It's fantastic to hear that being just a minute away from the beach provided you with opportunities for seaside relaxation and various activities.
Regarding the price, we apologize if it didn't meet your expectations. We continuously strive to provide competitive rates while maintaining the quality of our services.
Thank you once again for taking the time to share your feedback. If there's anything else we can assist you with, please feel free to contact us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 13 Sep 2024
Not have park and no service reception
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Bulent! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 24 Aug 2024
Very overpriced for such a basic room.
Good location but poor conditions
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hi, Marc! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
by A verified traveler
Posted 22 Aug 2024
Area was quaint however to many care homes an rehab facilities within the street. Very noisy. Party all night in room below an people talking outside at 2am in the morning. Some of the rooms are residential an one person was meeting there probation officer outside in car park when we arrived. Checked out a day early wouldnt stay here again. For younger party people.
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Sharon! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hey, Lee! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Was great from start to finish.will do it again
Posted 25 Jul 2024 on HotelsFirst class
by A verified traveler
Posted 25 Jul 2024
Is ok
by A verified traveler
Posted 24 Jul 2024
There were several unsavoury types staying there. Did not feel safe
