Ratings based on 69 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Wonderful
Posted 3 Feb 2024 on HotelsWonderful place to stay- just a shame it was for one night only. Staff extremely helpful
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
21 Jan 2024 by Heidri (owner), Hotel Management
Dear Kenton,Thank you for your kind review regarding your recent stay with us! We appreciate your feedback!We hope that you will visit us again soon. Best wishes for a wonderful and happy 2024.Kind regards,
by A verified traveler
Stole our money
Posted 4 Jan 2024 on HotelsA complete shocker. I made a booking at this hotel a month in advance, only to receive an email the morning of my stay letting me know they were fully booked. I was already in Hermanus and stranded. I have now been struggling to get a refund: Hotels.com confirmed the hotel took our funds, but the hotel denies this and won’t pay us back!!! We are out of pocket R3k and we did not even stay here. It is VERY sly and unethical - this is daylight robbery!
Comment from Hotel Management
25 Jan 2024 by Heidri (owner), Hotel Management
Dear Estilee,Your review saddens me as we refunded your payment back to Expedia immediately upon cancellation and have given you the proof of payment documentation. Since, we have done all in our power to facilitate the refund from Expedia back to you. Expedia give themselves 7-10 days to respond to requests of this nature. Should you not have received feedback from them by now, please notify us and we will try our best to assist.
by A verified traveler
Happy Days
Posted 20 Dec 2023 on HotelsA lovely stay - friendly Management and Staff.
Good Food
Comment from Hotel Management
8 Jan 2024 by Heidri (owner), Hotel Management
Thank you for your kind review of your recent stay George! We hope that you will visit us again.Best wishes for a wonderful 2024!
by A verified traveler
Posted 12 Dec 2023 on Hotels
Comment from Hotel Management
21 Jan 2024 by Heidri (owner), Hotel Management
Dear Ruan,Thank you for your great review of your stay. We appreciate it. Looking forward to your next stay!
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
21 Jan 2024 by Heidri (owner), Hotel Management
Good day Ricky,Thank you for your wonderful review of your stay with us! We hope to welcome you back in 2024!Kind regards,
by A verified traveler from Haarlem
Posted 2 Oct 2023
Gaynor and her staff were super welcoming despite the challenging conditions due to the disruptions because of the 100 year storm that just hit the area. The property was supposed to be closed, but due to Expedia being unable to inform us in time, we showed up unknowingly.
Fortunately Gaynor welcomed us with open arms and provided us with everything we needed. The views are amazing (we spotted 4 whales from our bedroom window) especially at sunrise. Impeccable service and very conveniently located in between Hermanus center and Old Harbour (closer to Center). Just cross the street and walk the cliff path to see loads of Dassies and whales.
Would give 6 stars if I could, will certainly visit again.
Comment from Hotel Management
3 Oct 2023 by Heidri (owner), Hotel Management
Dear Michiel,We again sincerely apologise for the inconvenience of not having running water during your stay. It was a very difficult week for the whole area. We appreciate your understanding and feedback.We would love to have you back for another visit - hopefully than all will be well and we will be able to give you the wonderful experience all our guests receive and value!Best wishes until we meet again.7 on Marine Team
by A verified traveler
Posted 11 Sep 2023
by A verified traveler
Posted 11 Aug 2022
Facilities were clean, modern, and very comfortable; made even better by the friendly and highly personalised service offered by the hotel's staff.
Comment from Hotel Management
18 Aug 2022 by Heidri (owner), Hotel Management
Dear Adam,
Thank you for taking the time to review your stay with us. It was great to meet you and we hope that you will visit us again soon!
