Ratings based on 1,376 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The location is perfect in reference to the airport and the shuttle is very convenient. My Mom loved the huge suite rooms with kitchenette.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Sharieka, it’s wonderful to hear you had a great time at Residence Inn Los Angeles LAX/Century Boulevard. The team is thrilled that the convenient location and shuttle services made your stay enjoyable. We’re glad your mom appreciated the spacious suite with the kitchenette. Looking forward to your next visit!
by A verified traveler
Posted 18 Nov 2024
I was able to check in to the hotel at 11:30 PM as the escalators or the lifts were not working. All of them were switched off for maintenance and it did not work the whole day. we were asked to walk up the stairs if we had to check in our rooms. So we literally lost one whole day.
I had my parents with me who were 75 years old and had heart conditions it was very difficult for them to climb up the stairs. We decided to climb and they had shortness of breath after climbing up three floors with luggage.
I want expedia to speak to the hotel and get me the first night that i stayed refunded as the escalators were not working and we had to wait solid 6 hours in the lobby.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Bharani, the situation you encountered with the elevators is concerning, and it's understandable how challenging it must have been, especially considering your parents' health conditions. It seems there were unusual maintenance issues affecting your experience. For any requests regarding refunds, it's best to reach out directly to the booking platform. The hotel team strives to address such difficulties promptly for all guests.
by A verified traveler
Posted 17 Nov 2024
The hotel was clean, and the room was spacious. The only thing i want to comment on is that the room was booked for 5 people, but there were no pillows allotted for the pull out bed and not enough towels. Just a minor issue.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Katherine, we’re delighted you loved your experience at Residence Inn Los Angeles LAX/Century Boulevard. Thank you for pointing out the spacious room and cleanliness. We're glad the issue with pillows and towels didn't overshadow your stay. We look forward to welcoming you back.
by A verified traveler
Posted 17 Nov 2024
The rooms are pretty quiet being near the airport, and I found the place surprisingly clean
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
AL, we’re delighted you loved your experience at Residence Inn Los Angeles LAX/Century Boulevard. It’s great to hear you appreciated the peaceful atmosphere and cleanliness of our rooms. We look forward to hosting you again soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Nuria, the experience didn't meet expectations and that's regrettable. Feedback is valuable to the team for making improvements. Hoping for a chance to provide a better experience in the future.
by A verified traveler
Posted 12 Nov 2024
Good hotel comfy beds stayed in the 32nd of June and weather was great
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Lincoln, thank you for staying with us at Residence Inn Los Angeles LAX/Century Boulevard. We're thrilled you found the beds comfortable and enjoyed your time with us. Looking forward to your next visit!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Patrick, thank you for taking the time to leave a rating. Your feedback is valuable, and the team will continue to strive to ensure a more exceptional experience on your next visit.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Sheila, thank you for staying with us at Residence Inn Los Angeles LAX/Century Boulevard. We're thrilled you had a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Nov 2024
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Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Jean-François, thank you for staying with us at Residence Inn Los Angeles LAX/Century Boulevard. We're thrilled to see that you had an experience worth sharing. It’s always fantastic to hear positive feedback from our guests. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Easy friendly check in. Super clean and well appointed, spacious suite. Very comfy bed. Would definitely come back
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Drew, thank you for staying with us at Residence Inn Los Angeles LAX/Century Boulevard. We’re delighted you loved your experience, and it’s wonderful to hear you appreciated the spacious suite and comfy bed. We're looking forward to welcoming you back.
