Ratings based on 7,117 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Were allowed to check in early at no cost!
I reckon like its 2pm but check in was supposed to be 4pm... free shuttlesto airport.
Maybe , would have been better if i was reminded (email maybe) that theres a shuttle from airport ro hotel, i would have saved taxi fare.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from APO
Posted 20 Nov 2024
Great customer service
by A verified traveler from New York
Posted 20 Nov 2024
If this hotel belongs to Sheraton, he needs to be remodel and upgraded..
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Peter, thank you for sharing your feedback. Your comments regarding the facilities are valued and rest assured, the team continually strives to enhance the guest experience. Thank you for staying with us. We look forward to having another chance to offer you a better experience next time.
by A verified traveler
Posted 20 Nov 2024
Imagine paying for this hotel only to pay $55 a day for parking. No fitted sheet on the bed. Honestly I payed way too much for this dump. Staff was nice but that’s it.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Malaika, thank you for sharing your feedback. It is regrettable that certain aspects of your visit did not meet your expectations. Your comments are valuable and will be used to enhance future guest experiences. We're however glad you found our team members to be pleasant, and we hope that you might consider staying with us again.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Bhupinder, thank you for staying with us at Four Points Los Angeles International Airport. We're pleased to see you had a positive experience, and we hope to welcome you back for another great visit soon. Safe travels!
by A verified traveler
Posted 19 Nov 2024
We arrived at hotel and they didn’t have the room we booked and compensated with free breakfast. I wouldn’t have paid $1 for that breakfast it was cold and tasted like cardboard, eggs were fake. Rooms need updating but bed was comfortable.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Amanda, thank you for sharing your feedback. It is concerning that your stay did not meet expectations. Your observations about the breakfast offering and room amenities are important to us. Rest assured, your feedback will be shared with our colleagues to explore ways to enhance the guest experience. We're otherwsie glad to know that you found the bed comfortable. Thank you for staying with us. We look forward to having another chance to offer you a better experience next time.
by A verified traveler
Posted 19 Nov 2024
Enjoyed it
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Rita, we are thrilled you enjoyed your stay at Four Points Los Angeles International Airport. We look forward to welcoming you back for another great experience.
by A verified traveler
Posted 18 Nov 2024
was very nice enjoyed my stay
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Lacey, we are thrilled you enjoyed your stay at Four Points Los Angeles International Airport. We look forward to welcoming you back in the future!
