Ratings based on 651 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 8 Dec 2020
Comment from Hotel Management
9 Dec 2020 by Julie B, Hotel Management
Dear Anonymous, Thank you for taking the time to score your most recent experience at our property! I am very pleased to see you had a great time while we are all still adjusting to the COVID-19 restrictions and rules. Thank you again for staying with us and we hope to have the pleasure of welcoming you again in the near future! Sincerely, Julie Biesen Guest Services Manager
4 out of 5
by A verified traveler

Posted 22 Nov 2020 on Hotels
Comment from Hotel Management
23 Nov 2020 by Julie B, Hotel Management
Dear Nancy, Thank you for taking the time to score your most recent experience at our property! I am happy you enjoyed your stay with us, and looks like we were able to give you an early check in which is always a bonus. We hope you were able to enjoy the mild weather we have been getting, and hope to see you again in the near future! Sincerely, Julie Biesen Guest Services Manager
3 out of 5
by A verified traveler

Posted 26 Oct 2020 on Hotels
The staff were great. The room was not cleaned very well and during COVID that did not give us much peace of mind. The hotel needs some updaing, mould around 3dge of bathtub, lots of staining on carpets in main areas. Good location though.
Comment from Hotel Management
28 Oct 2020 by Julie B, Hotel Management
Dear Kelly, Thank you for taking the time to write a review on your most recent experience at our property. I am sorry to see we weren't able to live up to your expectations when it comes to room cleanliness, which is something I will personally discuss with the Housekeeping Department. Thank you for bringing these items to my attention Kelly as it allows us to rectify everything before the next guest checks in. We hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager
4 out of 5
by A verified traveler

Posted 20 Oct 2020 on Hotels
Very clean close to shopping and places to eat
Comment from Hotel Management
21 Oct 2020 by Julie B, Hotel Management
Dear Rosa, Thank you for taking the time to submit a review on your most recent stay at our property! I am very pleased to see you enjoyed staying in a clean and comfortable guestroom while also being close to the center of West Kelowna. Thank you again for staying with us Rosa and we hope we have the pleasure of welcoming you again in the future! Sincerely, Julie Biesen Guest Services Manager
2 out of 5
by A verified traveler

Posted 18 Oct 2020
Bathroom wasn’t as clean as expected during covid. No facecloths in bathroom. Air conditioner was blasting and window was open when we arrived.
Comment from Hotel Management
19 Oct 2020 by Julie B, Hotel Management
Dear Anonymous, Thank you for taking the time to submit a review on your most recent experience at our property. I am sorry to see we didn't meet your expectations when it comes to bathroom cleanliness, which is something I will definitely discuss with our Housekeeping Department. Thank you again for staying with us and we hope to welcome you back in the near future! Sincerely, Julie Biesen Guest Services Manager
5 out of 5
by A verified traveler

Posted 12 Oct 2020
Comment from Hotel Management
12 Oct 2020 by Julie B, Hotel Management
Dear Anonymous, Thank you for giving us a 5 out of 5 score on your most recent hotel visit! Welcoming guests to our property and ensuring they have a comfortable stay is our priority, so I am very happy you allowed us to share our passion for hospitality with you. Thank you again for staying with us and we hope we will have the pleasure of welcoming you again in the near future. Sincerely, Julie Biesen Guest Services Manager
4 out of 5
by A verified traveler

Posted 9 Oct 2020 on Travelocity
Comment from Hotel Management
11 Oct 2020 by Julie B, Hotel Management
Dear Anonymous, Thank you for submitting a 4 out of 5 score on your most recent experience! It gives me great pleasure to see you had a lovely stay at our property while being able to enjoy some of the beautiful landscapes the Okanagan has to offer. Thank you again for staying with us and we hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager
5 out of 5
by A verified traveler

Must stay for comfortable time

Posted 6 Oct 2020 on Hotels
It was a great and at least could relax about cleaning surfaces and the comfortable bed 🛌 Room size was big and great location Very very friendly and helpful front desk that only staff we deal with. Only a bit noisy with the swimming pool pump running that kept my hubby awake at nite but not me. Great to discover the Glen canyon steps away Definitely going back next season
Comment from Hotel Management
6 Oct 2020 by Julie B, Hotel Management
Dear sneh, Thank you for taking the time to write a review on your recent experience. I am so sorry we kept your hubby awake at night and thank you for bringing that to our attention. We have since then discovered the problem and are working to resolve the issue so that future guests can enjoy a peaceful sleep. Thank you again for staying with us sneh and we hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager
5 out of 5
by A verified traveler

Posted 5 Oct 2020 on Hotels
Comment from Hotel Management
6 Oct 2020 by Julie B, Hotel Management
Dear Robert, Thank you for the outstanding score you gave us on your most recent experience at our property! It gives me great pleasure to see you had a great stay, as that is always what we aim for. Thank you again for staying with us Robert and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager
5 out of 5
by A verified traveler from Calgary, AB

Posted 1 Oct 2020
Very nice hotel. Staff were exceptional! Very helpful and friendly. Would definitely stay here again.
Comment from Hotel Management
1 Oct 2020 by Julie B, Hotel Management
Dear Cher, Thank you for your lovely review! We pride ourselves on having staff members on site who are dedicated to providing the best customer service experience, so thank you for bringing that to my attention. I will make sure each and every staff member gets to read your comments as they do deserve all the kudos in the world. Thank you again for staying with us Cher and we hope to see you again soon! Sincerely, Julie Biesen Guest Services Manager
Back to Hotel Details Showing Reviews 1 - 10 of 651 Next