Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Nash, Hotel Management
Hi Gilbert,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 1 Nov 2024
Nice, quiet place close to the downtown activities once you’re back from the park.
Comment from Hotel Management
5 Nov 2024 by Nash, Hotel Management
Hi Roderick,Thank you for your feedback! We’re glad to hear you enjoyed the quiet atmosphere and found our location convenient for exploring downtown after your time in the park. We look forward to welcoming you back for another relaxing stay!- The Staff at Holiday Inn West Yellowstone
by A verified traveler from Anaconda
Posted 28 Oct 2024
I booked a room through expedia. I specifically booked one with a jetted tub and was looking forward to that but when we got there they had a conference going on and gave my jetted tub room to someone else. They did upgrade our room to a suite at no charge which was great, however after walking and driving around Yellowstone park all day and with a bad back i was really hurting which was why I booked the room with that tub because I knew that I would need it
Comment from Hotel Management
29 Oct 2024 by Nash, Hotel Management
Hi Jami,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the complimentary upgrade to a suite, but we sincerely apologize for the mix-up with your original room reservation. We understand how important it is to have the right amenities, especially after a long day exploring Yellowstone.Your comfort is our priority, and we will address this issue with our team to prevent it from happening in the future. We hope to have the opportunity to provide you with a more enjoyable stay next time.- The Staff at Holiday Inn West Yellowstone
by A verified traveler from Midvale
Posted 21 Oct 2024
The hotel was nice and the staff was friendly
Comment from Hotel Management
22 Oct 2024 by Nash, Hotel Management
Hi Patrick,Thank you for your kind words! We’re glad you enjoyed your stay and appreciated our friendly staff. We look forward to welcoming you back for another great experience.- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 20 Oct 2024
Everything is ok
Comment from Hotel Management
21 Oct 2024 by Nash, Hotel Management
Hi Mei,Thank you for your feedback! We’re glad to hear that everything was okay during your stay. If there’s anything specific you’d like to share or suggestions for improvement, feel free to let us know. We hope to see you again soon!- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Nash, Hotel Management
Hi Richard,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 4 Oct 2024
Good hotel
Comment from Hotel Management
4 Oct 2024 by Nash, Hotel Management
Hi Nick,Thank you for your feedback! We’re glad you had a positive experience and hope to welcome you back soon.- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 29 Sep 2024
This was an excellent property. It was clean and roomy. The staff was extremely helpful. The restaurant was only average
Comment from Hotel Management
30 Sep 2024 by Nash, Hotel Management
Hi Thomas, Thank you for your feedback! It’s great to hear you found the property clean and spacious, and that our staff was helpful. We appreciate your thoughts on the restaurant and will use your input to improve. We look forward to welcoming you back for another stay!- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 28 Sep 2024
Good hotel
Comment from Hotel Management
30 Sep 2024 by Nash, Hotel Management
Hi,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- The Staff at Holiday Inn West Yellowstone
by A verified traveler
Posted 25 Sep 2024
This hotel is quiet, conveniently located and safe. The buffet breakfast was very good, and I liked the free cookies in the evening. In all, it's nothing fancy, but if you are spending your days in Yellowstone National Park and just need a close and comfy place to sleep, this hotel is perfect.
Comment from Hotel Management
26 Sep 2024 by Nash, Hotel Management
Hi Kimberlie,Thank you for sharing your experience! We’re glad our quiet and convenient location, along with the breakfast and evening cookies, made your stay enjoyable. Our hotel aims to provide a comfortable home base for your Yellowstone adventures, and it sounds like we hit the mark! We look forward to welcoming you back on your next trip.- The Staff at Holiday Inn West Yellowstone
