Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by gm, Hotel Management
thank you
by A verified traveler
Posted 1 Nov 2024
We made a reservation for a top floor no pet room. When we checked in and went to our room on the top floor we discovered we had been put in a handicap room. This room had no counter in the bathroom just a sink therefore no place to put our bathroom sundries. Also the shower curtain smelled soured. We went to the front desk and asked for a regular room, not handicap. The woman clerk was extremely belligerant telling us we had reserved a handicap room! She insisted we had, essentially calling us liars, when we told her we did not do that and never have. We are both very able bodied. She said she had no other rooms available on the top floor, they were all reserved and she was not going to switch us into a room reserved for someone who had not even arrived yet even though we were here. She then became extremely upset and said she had 30 reservations coming that day to check in! (As if all 30 were going on the top floor!) And said we can stay in the handicap room or go to the 2nd or first floor where dogs have stayed. We decided to go to the 2nd floor and found dog odor and urine stains on the carpet. We will be telling all our friends of this incident and to never stay at your hotel.
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
HI James, I am very sorry about the experience you had at our hotel. Your reservation was originally made for a Barrier Free Accessible room. All of our reservations are made by Room Type. Thanks for your review, they help us to improve.
by A verified traveler
Posted 28 Oct 2024
Great location. Close to the park entrance. We had the family room. Ample space for six people. Very good breakfast. Loved the yogurt machine. A nice stay.
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
We are happy to hear that you enjoyed our amenities. We hope to see you again.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
We are glad you enjoyed your stay.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Front Office Manager, Hotel Management
Thanks for your review.
by A verified traveler from Jefferson
Posted 23 Oct 2024
Last minute stay but the hotel and location were both fine.
Comment from Hotel Management
24 Oct 2024 by Front Desk, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 19 Oct 2024
We had a great stay at the Clubhouse Inn West Yellowstone. Convenient location to shops and eateries. Just a few minutes from the West Yellowstone Park entrance. Property was clean. A bit more dated than other hotels in the area but we enjoyed our stay.
Comment from Hotel Management
20 Oct 2024 by gm, Hotel Management
Thank you so much for your wonderful review
by A verified traveler
Posted 14 Oct 2024
Beautiful property, friendly staff, nice rooms, lots of options for breakfast, worked out great as we were traveling with our two dogs. Pets stay free!!!
Comment from Hotel Management
14 Oct 2024 by gm, Hotel Management
Thank you for taking the time to review your stay with us
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by gm, Hotel Management
thank you
by A verified traveler
Posted 13 Oct 2024
Great place to stay
Comment from Hotel Management
14 Oct 2024 by gm, Hotel Management
thank you for your business
