Ratings based on 1,362 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Juan , Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 23 Nov 2024
Very nice
Comment from Hotel Management
23 Nov 2024 by Juan , Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 20 Nov 2024
Good
Comment from Hotel Management
20 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 18 Nov 2024
Not dirty just ratchet. A good place for place to lay your head for cheap when in wendover.
Comment from Hotel Management
20 Nov 2024 by Juan , Hotel Management
Thank you for sharing your impressions. Every place has its own charm, and being cost-effective and good for a short stay are certainly positive aspects. Your feedback is valued and appreciated.
by A verified traveler
Posted 17 Nov 2024
The room shower was awful the elevators were not working causing people to take stairs which was overcrowded
Comment from Hotel Management
20 Nov 2024 by Juan , Hotel Management
we are really sorry to hear about your disappointing experience at our hotel. The issues you described with the shower and elevators are not up to our usual standards. We will look into these matters urgently to ensure they don't happen in the future. We understand your frustration and appreciate your understanding in this matter.
by A verified traveler
Posted 17 Nov 2024
I liked getting a room here because it was less busy. But the room was super hot and the AC didn’t work. Also the shower only poured cold water. I would not recommend staying here.
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
we are sorry to hear that your stay did not meet expectations due to issues with the room's temperature control and shower. We always aim to provide a comfortable and enjoyable experience, and it's clear we missed the mark this time. Please accept our sincere apologies. We appreciate your feedback and will communicate this to our maintenance team for immediate action.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 15 Nov 2024
I was charged double at check in, they charged me 268, 100 more than I paid Expedia when booking room. I showed the staff my Expedia reservation and they said it was 100 more, I gave them
My card and they never gave me paper work. When I checked my CC I have 2 charges for a dated hotel in pooor condition.
Comment from Hotel Management
15 Nov 2024 by Juan, Hotel Management
We are sorry for inconvenience you have during check in and your stay your CC is been refunded you charges been fixed we are sorry for your inconvenience
by A verified traveler
Posted 15 Nov 2024
Great place to stay
Comment from Hotel Management
15 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler from Salt Lake City
Posted 11 Nov 2024
Completely unimpressed with our room. It had stained floors and the bed felt like it was 20 years old. Luckily we were with easy goin folks and didn't make a stink about it. When we were making the reservations we had hoped we selected the updated rooms but did not. I will not return until the entire hotel/casino has been renovated.
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
we are truly sorry to hear about your experience. We understand how significant it is to provide a clean, comfortable environment for our guests, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback about the condition of the room and it will certainly be addressed. We're in the process of renovating our facilities to provide our guests with a modern and comfortable experience. Once it's completed, we would love to have the opportunity to showcase our improvements. Thank you for bringing this issue to our attention.
