Ratings based on 981 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Nice
Comment from Hotel Management
20 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 17 Nov 2024
Nice staff comfortable
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 15 Nov 2024
This hotel was very comfortable we went out for a concert and got a room with a king size bed. The bed was very comfortable and the rooms are very clean and nice. They must be going through some remodeling because no restaurant were open but that was the only thing that was disappointing.
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
Thank you for sharing your experience with us. We're thrilled to hear that you found the hotel comfortable and our accommodations clean and satisfactory. Our king-size beds are indeed a favorite among guests. We regret any inconvenience caused due to the restaurant remodeling. We're continually striving to upgrade our services, and this is a part of that process. Next time you stay with us, we hope to have our restaurant operations back to normal, serving you with our best culinary offerings. We appreciate your understanding and look forward to hosting you again.
by A verified traveler
Posted 15 Nov 2024
Great place to stay. Little disappointed at the blackjack table are not open Monday through Thursday.
Comment from Hotel Management
18 Nov 2024 by Juan, Hotel Management
Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We apologize for any inconvenience caused by the blackjack tables not being open Monday through Thursday. We will take this feedback into consideration for future improvements.
by A verified traveler
Posted 13 Nov 2024
Easy stay for a trucker with a Pilot across the street.
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 12 Nov 2024
didnt like anything there was only 1 girl to check in and a line of 7 people she told us the other girl was sleeping in the back finally got our keys she told us to go the wrong way which she told other people to finally found our room and the door wasn't locked then found out that it would not lock at all took all took our things back downstairs to her she made us wait till another couple let us talk to her and then she gave us another room which was not a king which we ordered will not ever stay there again we just got in from a 12 hour drive
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
we are genuinely sorry to hear about your unsatisfactory experience. It's our priority to ensure our guests feel welcomed and comfortable and it's clear that we fell short during your stay. We appreciate your feedback and will address these issues with the hotel staff to make sure such a situation doesn't happen again. Your comment about the room discrepancy is of particular concern and we will investigate this matter thoroughly. We hope that in the future you might consider giving us another chance to provide a better service.
by A verified traveler
Posted 11 Nov 2024
Na
Comment from Hotel Management
14 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 10 Nov 2024
The casino staff were great.
Comment from Hotel Management
11 Nov 2024 by Juan, Hotel Management
Thank you for choosing stay with us hopefully we continue earning your loyalty
by A verified traveler
Posted 9 Nov 2024
24 hrs Starbucks not open 6 am
Restaurant not open til 8 am
No eft check cashing
Comment from Hotel Management
11 Nov 2024 by Juan, Hotel Management
we are understand your concerns about the operating hours of the Starbucks and the restaurant. It appears there seem to be changes that haven't met your expectations. Also, we are sorry for the inconvenience caused by the absence of electronic funds transfer for check cashing. we assure you that your feedback is highly valued and will be used to improve our services.
