Ratings based on 878 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vero Beach
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hotel Manager, Hotel Management
Dear Mary Ellen,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Tiffany,Thanks for choosing our hotel for your stay and the 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
It was quite nice and clean. Most definitely will book with them again
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear you found your stay nice and clean. We look forward to welcoming you back and ensuring another wonderful experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2024
Blood on sheets
Laundry machines not working
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear Raheem,I’m deeply sorry to hear about the issues with the sheets and laundry facilities. This is certainly not the standard we aim to uphold. Your feedback will be addressed immediately with our housekeeping and maintenance teams to prevent such occurrences in the future. We hope to better serve you next time.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,I'm truly sorry to hear about your experience. If you could provide more details about what went wrong, we’d like to address the issues and improve our service. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 1 Sep 2024
👍
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear you had a positive experience and appreciate the 4-star rating. We're always striving to improve, so if there's anything we could do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
👍
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear you had a positive experience and appreciate the 4-star rating. We're always striving to improve, so if there's anything we could do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
👍
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear you had a positive experience and appreciate the 4-star rating. We're always striving to improve, so if there's anything we could do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Staff in front office friendly other staff do not speak English or was just being rude for request
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad you found our front office staff friendly. We apologize for any communication issues you experienced with our other staff members. We'll work on improving this to ensure all guests feel welcomed and understood.Sincerely, Hotel Manager
