Ratings based on 738 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The hotel wasn’t terrible but I believe they’re undergoing renovations which was not shared before booking. The condition of the room was okay but veryyyyy humid our clothes, carpet and bed were very damp and had a little odor. The condition of the hotel wasn’t the best there were blocked off areas in the lobby, hot breakfast was not available (but they did accommodate the guests by supplying some quick grab breakfast which was appreciated), but I feel the condition of the hotel should have been communicated especially when guests are paying over $100/night to stay there.
by A verified traveler
Posted 2 Nov 2024
The front desk clerks went way above and beyond their job duties to accommodate the guests. Even though there was construction it was still clean and organized
Comment from Hotel Management
3 Nov 2024 by Shawna, Hotel Management
Dear Dawn,Thank you so much for your kind words! We’re delighted to hear that our front desk clerks went above and beyond to make your stay comfortable. Despite the construction, our team works hard to keep everything clean and organized, and we're glad that effort shone through.We appreciate your understanding and patience and look forward to welcoming you back for an even better experience in the future!Warm regards,Shawna RamonFront Office Supervisor
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Very nice
Comment from Hotel Management
2 Oct 2024 by Shawna, Hotel Management
Dear Dawn,Thank you! We're glad you had a nice experience. We hope to see you again soon!Shawna RamonFront Office Supervisor
by A verified traveler from Weeki wachee
Posted 1 Oct 2024
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 29 Aug 2024
exceptional staff and cleanliness
Comment from Hotel Management
16 Sep 2024 by Shawna, Hotel Management
Dear Ellen,Thank you for your wonderful feedback! We're delighted to hear that you found our staff exceptional and appreciated the cleanliness of the hotel. Your satisfaction is our top priority, and we can’t wait to welcome you back for another great stay!Best regards,Shawna RamonFront Ofiice Supervisor
by A verified traveler from Pembroke Pines
Posted 25 Aug 2024
The landscape/ curb appeal needs a lot of help. Too much overgrown vegetation and weeds. Makes it look dumpy, but overall a decent place to rest your head.
Comment from Hotel Management
26 Aug 2024 by Shawna, Hotel Management
Dear Susan,Thank you for sharing your feedback with us. We appreciate your honest comments about the landscaping and curb appeal. We're currently working on improvements to enhance the overall appearance of our property.We're glad to hear that you still found our hotel to be a decent place to rest. We hope to provide a more pleasant experience on your next visit.Best regards,Shawna RamonFront Office Supervisor
by A verified traveler
Posted 18 Aug 2024
