Ratings based on 462 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
We were awake all night with drug users next-door moaning and crashing around in their room
It was scary enough that we left at 4:30 in the morning after getting no sleep
The parking lot was full of people smoking and wandering around dazed with drugs at 4:30 in the morning
I would not recommend this location to anyone in the right mind
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Darren, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 30 Jun 2024
First off we went into the room and nothing was clean and there was blood across the floors and 10/10 would never go back
Comment from Hotel Management
1 Jul 2024 by Hotel Management, Hotel Management
Dear Griffin, We sincerely apologize for the unacceptable condition of your room. This is far below our standards, and we deeply regret the distress it caused. We have addressed this issue with our housekeeping team to ensure it does not happen again. Your feedback is crucial in helping us improve our services. We understand your reluctance to return, but we hope you consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Management
by A verified traveler
Unsafe neighborhood
Posted 28 Jun 2024 on HotelsWe needed a hotel in SLC to fly out the next day. This hotel is in a very sketchy neighborhood and felt unsafe. It was clean but would not recommend this property. You get toilet paper and soap and that's it.
Comment from Hotel Management
29 Jun 2024 by Hotel Management , Hotel Management
Dear Kristin, We apologize for the discomfort you felt during your stay. While we strive to provide a clean environment, we regret that you did not feel safe in the neighborhood. Your feedback is important to us, and we will take it into consideration as we continue to improve our guest experience. We appreciate your comments about the amenities provided and apologize if this did not meet your expectations. If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 28 Jun 2024 on Hotels
Extended stay America in West Valley City is pretty decent. Place to stay The staff is amazing and polite and very helpful. The rooms are really nice. They have a kitchen, fridge stove so you can cook your family, food or yourself.
by A verified traveler
Good for a place to sleep.
Posted 27 Jun 2024 on HotelsThe room was clean, but had a musty smell. The staff was kind and very helpful. The bed was just okay. The biggest problem I had was the people hanging out by the door smoking, there was only one entrance and as we were coming in from our event, some men were outside smoking and started yelling profanity at us.
Comment from Hotel Management
29 Jun 2024 by Hotel Management , Hotel Management
Dear Patrick, We apologize for the discomfort caused by the smell and the experience with other guests during your stay. While we appreciate your positive comments about our clean rooms and helpful staff, we regret any inconvenience caused by the smoking and behavior of other individuals outside the hotel. Your feedback is valuable to us, and we will address these concerns to ensure a more pleasant environment for all our guests. Please accept our apologies for falling short of your expectations in this regard. If your travels bring you back to the area, we hope to provide a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 21 Jun 2024 on Hotels
This place was friendly and comfortable to stay in. Staff is friendly and helpful. I loved staying here.
Comment from Hotel Management
21 Jun 2024 by Hotel Management , Hotel Management
Dear Adrian, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
by A verified traveler
Posted 21 Jun 2024 on Hotels
