Ratings based on 618 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Taunton
Posted 24 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 22 Oct 2024
There was no pool available despite the fact that it was advertised as having a pool. We drove six hours for a wedding through traffic, finally got there, and saw they the pool was closed for maintenance. Asked the hotel staff for accommodation for the inconvenience and they said we could have a refund for our stay and could stay somewhere else. There were likely no places to stay at that time (930pm) so we had no choice but to stay there. The hotel was advertised as having an 8.2 rating out of ten and candlewood suites has had a good reputation so I thought it would be a nice hotel at least. The hotel was more like a motel with people staying there long term and the room was dingy, the toilet was loose on the floor. If there's no pool available it should not be advertised as such- the pool was the reason we booked the place and paid extra for it.
Comment from Hotel Management
22 Oct 2024 by Hotel Staff, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the pool closure and the condition of your room.We understand how important the pool was to your stay, and we regret that it was unavailable during your visit. We strive to provide accurate information about our amenities, and we will take your feedback into account to ensure we communicate such changes more effectively in the future.Additionally, we’re sorry to hear that your room did not meet your expectations. Your comments about the room’s condition will be addressed with our housekeeping team to ensure that we maintain the quality standards our guests expect.We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future. Thank you again for your feedback.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Room was very clean and comfortable.
by A verified traveler
Posted 15 Oct 2024
The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
Comment from Hotel Management
16 Oct 2024 by Hotel Staff, Hotel Management
Thank you for your review, will use it as a training guide
by A verified traveler
Posted 11 Oct 2024
Great place to stay.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Staff, Hotel Management
Thank you for your review
