Ratings based on 959 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Naples
Posted 27 Oct 2024
by A verified traveler from Naples
Posted 18 Oct 2024
Stay here often. Hotel well appointed, service and staff always excellent and friendly.
by A verified traveler
Posted 30 Sep 2024
Have been staying at Castro’s every year since 2017. This year, the Staff was excellent as usual, especially Yago and Giselle. There are others who i didn't capture the names but as i said the staff have been excellent. However, the hotel can no longer be considered 5 stars as it’s sadly in need of major remodeling. I know that’s what they are in the process of doing, a floor every 2 years, i’m told, and the pool is currently being redone. The unremodeled floors have the same furniture and bathroom fixtures since i started to stay there. So about 7 years old at least. The bathroom shower/tub very sad and the bathroom sink handles didn’t work properly with the hot and cold taking many turns to completely shut off water. You can tell they are trying to economize by placing only limited linens (no robes and limited towels and single glass cup) in the bathroom.
So, i come because of the staff and loyalty to the hotel brand but will seriously consider other 5 star locations next year.
by A verified traveler
Posted 11 Aug 2024
Stayed before and recognised for that. Rooms are clean and large enough, daily room service is very good. Breakfast is excellent, food room service and restaurant meals are also good. Pool area a little tired but bar service and food very good. Manuel is a great representative for the hotel.
by A verified traveler
Posted 23 Jul 2024
Is the second time I stay there. Excellent hotel and services too.
by A verified traveler
Posted 6 Jul 2024 on Hotels
by A verified traveler
Posted 25 Apr 2024
I like the feel of the property
by A verified traveler
Posted 22 Mar 2024
Great staff, excellent breakfast, very nice pool- just a pleasure to stay at this hotel.
by A verified traveler
Posted 12 Mar 2024
by A verified traveler from Mckinney
Posted 20 Feb 2024
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