Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Very clean and spacey. Easy check in and out.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us. We are happy that you enjoyed your visit and hope to see you again soon!
by A verified traveler
Posted 9 Nov 2024
Bus stop outside the hotel provides a 15 min bus ride right to the T-mobile arena! Staff we’re incredibly friendly and the makeup wipes they had in the rooms were AMAZING.
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and the kind words about our team. We are happy that you enjoyed your visit and hope to see you again soon!
by A verified traveler
Posted 7 Nov 2024
Very nice employees. Tried to get a discount for Military or senior. Expedia doesn't offer any. They helped me to get a discount. Very happy about that. They went out of there way!
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and we are happy that you enjoyed the team. We hope to see you again soon!
by A verified traveler from Monroe
Posted 1 Nov 2024
Nice location, quiet and plenty of parking. Walkable to many dining options. The property has been upgraded in certain things, and not so in other areas. The rooms are nice and clean, good bedding. The bathroom didn't seem like it had been upgraded in quite some time. The toilet was super small. The showerhead was small and low flowing. There was no fan in the bathroom, but a small window in the shower that could open.
All in all, good value for the money. I would stay here again.
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and providing this feedback. We are constantly looking at ways to improve the property so please come again soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and we are happy that you enjoyed your visit. We hope to see you again soon!
by A verified traveler
Posted 28 Oct 2024
Nice staff
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and we are happy that you enjoyed the team. We hope to see you again soon!
by A verified traveler
Posted 27 Oct 2024
It was close to where we had a party in West Seattle. There is a bus stop next to the hotel that attracts very seedy characters. They were howling and yelling all through the night as the busses came and went.
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and providing this feedback. We are happy that you enjoyed the location and hope to see you again soon!
by A verified traveler
Posted 22 Oct 2024
The apple bread I had for breakfast had mold on it. I showed to the attendant informed them of the situation, and asked them to take action to prevent other customers from eating it, but they did not do so.
Comment from Hotel Management
26 Nov 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and providing this feedback. I apologize that you had this experience and we will follow up with our team to ensure that it does not happen again.
by A verified traveler
Posted 14 Oct 2024
Loved our stay, Very friendly staff, Rooms were spotless, quiet neighbourhood, continental breakfast. Close to Uber or bus downtown, we will definitely be back. Thanks staff @ The Grove!
Comment from Hotel Management
17 Oct 2024 by Jeff Wilson - General Manager, Hotel Management
Thank you so much for staying with us and providing this feedback. We are happy that you enjoyed your visit and hope to see you again soon!
