Ratings based on 209 Verified Reviews
2.3 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Drive an extra 20 mins to get out of the hood
Comment from Hotel Management
16 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. I am disappointed to hear that you were unhappy with the area in which we reside. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re disheartened to see that this was not achieved with your stay, prompting your 1/5 score. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Not good at all.
Comment from Hotel Management
3 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Lester,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. It is truly regrettable to hear that you had a less-than-ideal experience with us, prompting your 1/5 score. Please accept our sincerest apologies for this is not the normal impression our guests are left with. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concern and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Yolanda Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
!-0
Comment from Hotel Management
7 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Rosa. The staff at the RED ROOF INN WEST POINT and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
The white girl that worked the office should not be working there if we customer are inconvenience to being assisted. The unnecessary threats was uncall for maybe because she felt serving whomever she selects. To top it off about every room was vacant and i prepaid online all the time as i always engaged with the Indians whom are the actual owners. Their the real owners. That's about the only thing is that the owners are ok but the rest is a minus the workers are lazy.
Comment from Hotel Management
10 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Rosa,We are sorry to hear your recent experience at the RED ROOF INN WEST POINT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Worst hotel experience. The room was supposed to be non smoking and there were cigarette burns in the comforter, it looked like it had never been washed. The mattress was filthy. We only stayed about 45 minutes and had to get out of therr.
Comment from Hotel Management
25 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Chalane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean mattress, the unpleasant experience at the property and other issues mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
I like my room is cleaned every day and the owners are great
Comment from Hotel Management
18 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Christopher, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness and great staff. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Sep 2024
Infestation
Comment from Hotel Management
15 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Brandt,I appreciate you sharing your feedback following your stay at the Red Roof Inn West Point. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Jarrod, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST POINT and I appreciate your 10/10 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Aug 2024 on Hotels
This place should be shut down or reviewed by a health inspector.
Comment from Hotel Management
18 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Monica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn West Point. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
