Ratings based on 98 Verified Reviews

4.1 out of 5
75% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by Linda from Boston

DO NOT STAY HERE

Posted 12 Oct 2015 on Hotels
This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.
5 out of 5
by A verified traveler

Posted 17 Aug 2015 on Hotels
Comment from Hotel Management
31 Oct 2015 by Sten, Hotel Management
Thank you Mr or Ms. Anonymous... We appreciate the time it took you to rate us.... and thank you for providing us the opportunity to exceed your expectations. We are glad that you enjoyed your stay and we hope you will stay with us again.
4 out of 5
Recommended
for Students
by A verified traveler from NC

Not your typical hotel.

Posted 25 Jul 2015
I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.
Comment from Hotel Management
3 Aug 2015 by The Upper Level Team, Hotel Management
Your so right.... Our first impression as you walk towards us does need help, but once your inside, its a pleasant surprise.... We like to exceed expectations and sometimes it takes a moment of discomfort to get comfortable. 4 stars is an awesome review and we appreciate that.... We do things completely different then most establishments. We like to bring it back to the days where your not a client, your a guest. Thanks for giving us the opportunity to accommodate you and we are so glad that we exceeded your expectations.... We hope to see you again....
5 out of 5
by nicholas from wpb

the new gold standard in lodging

Posted 21 Jul 2015 on Hotels
This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"
Comment from Hotel Management
3 Oct 2015 by Sten, Hotel Management
Wow.... What a review....!!! You totally captured what we are all about. Now all our future guests will know our best kept secret..... Welcome to The Upper Level.....A Hotel Alternative.... Where you arrive as a guest and leave as friends. We appreciate the time you took to write this review and we are very grateful for that.
5 out of 5
by Joseph from San Diego

just awesome

Posted 27 Jun 2015 on Hotels
outstanding service and fantastic place with great comfort.
Comment from Hotel Management
3 Oct 2015 by Sten, Hotel Management
Joseph, Thank you so much for providing us the opportunity to accomodate you. We are so glad that you enjoyed your stay and thanks for the positive review.... Hope to see you again
4 out of 5
by Michael

Posted 22 Jun 2015 on Hotels
Comment from Hotel Management
29 Aug 2015 by Sten, Hotel Management
Thanks Mike for the 4 stars.... we are glad that you enjoyed your stay & we certainly appreciate your review
5 out of 5
by Fabio

Posted 19 Jun 2015 on Hotels
Comment from Hotel Management
29 Aug 2015 by Sten, Hotel Management
Fabio... we appreciate the 5 stars..... Thanks again for providing us the opportunity to accommodate you & we hope to see you sooner than later....
4 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Close to Clematis Street

Posted 14 Jun 2015
Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.
Comment from Hotel Management
30 Jun 2015 by The Upper Level Team, Hotel Management
Thank you very much for reviewing your stay.... Clematis is certainly 5 minutes away...So is Cityplace, Palm Beach Island, Convention center, Port of Palm Beach, Northwood, Macy's, Cheesecake factory & 101 other businesses available to dine, wine & entertain you. We hope we exceeded you expectations and look forward to your next stay with us.
5 out of 5
by A verified traveler

Wonderful

Posted 9 Jun 2015 on Hotels
The stay was great the staff is every nice and very helpful.I wish the bathrooms was in the rooms tho. I love that anyone can't walk in. It's very private.
Comment from Hotel Management
15 Aug 2015 by Sten, Hotel Management
Thank you so much for taking the time to review your experience. We appreciate every word you say & so do our future guests. BTW, we are working on making every room an Ensuite.... Thanks for the 5 stars....
5 out of 5
by Cheriese from Gainesville

One Word: FANTASTIC!

Posted 9 Jun 2015 on Hotels
I had an AMAZING time! The staff is wonderful and attentive! If you're down to trying new things like I am, you will love this place. Completely undetectable to the outside world, it's a nice place to hide out and get away. I was so pleased with my time there and I can't wait to go back!
Comment from Hotel Management
15 Aug 2015 by Sten, Hotel Management
Hi Ms. B, Thanks for your awesome review. We are glad that we exceeded your expectations. Wait till you see the other rooms.... We look forward to seeing you next time....
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