Ratings based on 984 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
The bathroom was not clean. The toilet and bathtub needed to be bleached and cleaned. There was a bad smell in the room as well. The bed sheets were sticky on the edge.
by A verified traveler
Posted 18 Nov 2024
Its convenient
Comment from Hotel Management
20 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Morice,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Tania, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
The property inside was perfect, the location was not that good in particular for tourists. I paid the reservation for my husband and host would not accept it if I was not there to check in because it was under my name. I asked her if I could cancel the reservation and make another one under his name. She said no. So I had to travel all the way to Miami to check in. Even AirBnb support was unable to help me. So everybody be aware!
by A verified traveler
Posted 17 Nov 2024
Thank you again for the stay see y'all soon.
by A verified traveler from spring valley
Posted 17 Nov 2024
Limited Dinning ooptions poor conditions
by A verified traveler
Posted 16 Nov 2024
Check in was great.
by A verified traveler
Posted 15 Nov 2024
I like everything. Only some people that was outside in the back smoking.
by A verified traveler
Posted 15 Nov 2024
It was so nasty I had two bed and the sheets where so disgusting they had stains even the chair that was in there the room is old outdated shower was dirty had someone else’s hair in it also my sink had orange stuff around the brim of it and I couldn’t even get my money back so I had to deal with it the air conditioner dirty as hell not been clean the environment looks moldy and straight uncomfortable environment I would not come back not even for how cheap it is I guess you do get what you paid for also there is a check in fee of 30 dollars they should let a customer know before checking them in.
