Ratings based on 1,133 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
by A verified traveler
Posted 14 Jan 2025
Hardly any water pressure in the shower
by A verified traveler
Posted 10 Jan 2025
Great
Comment from Hotel Management
11 Jan 2025 by Darlene A., Hotel Management
Thank you for taking the time to review our property! We are glad you enjoyed your stay with us! Thank you for choosing La Quinta Inn West Palm Beach - FL Airport and we look forward to seeing you again soon.
by A verified traveler
Posted 9 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Darlene A., Hotel Management
Thank you for taking the time to review our property! We are glad you enjoyed your stay with us! Thank you for choosing La Quinta Inn West Palm Beach - FL Airport and we look forward to seeing you again soon.
by A verified traveler
Posted 6 Jan 2025
Booked this property for the shuttle from airport when I called got hung up on 2x then finally staff answered to tell me the shuttle is on Mon-Fri which is not stated on the site
Comment from Hotel Management
11 Jan 2025 by Darlene A., Hotel Management
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.
by A verified traveler
Posted 2 Jan 2025
Service was amazing.
Comment from Hotel Management
11 Jan 2025 by Darlene A., Hotel Management
Thank you for taking the time to review our property! We are glad you enjoyed your stay with us! Thank you for choosing La Quinta Inn West Palm Beach - FL Airport and we look forward to seeing you again soon.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Darlene A., Hotel Management
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.
by A verified traveler
Posted 27 Dec 2024
Darlene and her staff were excellent. Always offering a helping hand, suggestions to local spots or looking out for us in general. Will definitely stay again. The property is a lil older but the customer service we received outshined the small property blemishes. We were traveling with a specific budget and were looking for clean and safe vs 5star grandeur. This place drlivered.
Comment from Hotel Management
30 Dec 2024 by Darlene A., Hotel Management
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that Darlene and our team went above and beyond to make your stay enjoyable. It’s always our goal to provide attentive and friendly service, and we’re so glad it made a difference in your experience.We appreciate your understanding about the property’s age and are delighted that the cleanliness, safety, and service exceeded your expectations. Knowing we met your needs and budget makes us incredibly proud.We can’t wait to welcome you back on your next visit! Please don’t hesitate to reach out if there’s anything we can do to make your future stays even better.
by A verified traveler
Posted 25 Dec 2024
Property needs to be updated and thoroughly cleaned. The rooms are disgusting and it smells. The staff was great and friendly. Great free transportation from the airport and to the Port.
Comment from Hotel Management
30 Dec 2024 by Darlene A., Hotel Management
Thank you for sharing your feedback. While we’re delighted to hear that our staff provided friendly service and that you enjoyed the convenience of our free transportation, we are truly sorry to learn that the condition and cleanliness of the property did not meet your expectations.Providing a clean and comfortable environment for our guests is our top priority, and your comments are concerning. Please know that we are taking your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made promptly.We greatly appreciate your kind words about our team and services, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 25 Dec 2024
