Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
XXX
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
front desk staff were amazing
by A verified traveler
Posted 10 Nov 2024
From check in to check out everything was great!
Comment from Hotel Management
12 Nov 2024 by Team West Orange, Hotel Management
Thanks for brightening our day! We look forward to being here for you on your next visit!
by A verified traveler
Posted 1 Nov 2024
My room was not cleaned on the third day as told to me by the front desk staff on checkin. This happened even though I requested this service via phone on the third day. The housekeeping staff is not friendly and do not greet guest when they see them. I never had my room serviced by the staff during my stay. I had to empty my own trash and only got linens, wash cloths, and towels on request. The last time I called for linens and towels I was told to come downstairs to get them due to no housekeeping staff on duty. You can forget about complaining to management on weekends because they are not available on weekends. Also, good luck with getting them to call you back too. I will not be staying at this hotel again!!!
Comment from Hotel Management
4 Nov 2024 by Team West Orange, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative.
by A verified traveler
Posted 28 Oct 2024
Several outlets were not working. The room was never made up during a two night stay
Comment from Hotel Management
30 Oct 2024 by Team West Orange, Hotel Management
Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon.
by A verified traveler
Posted 17 Oct 2024
Convenient and a nice property overall.
Comment from Hotel Management
20 Oct 2024 by Leota D. , Hotel Management
Thank you for sharing your feedback regarding your recent stay at Courtyard West Orange.
by A verified traveler
Posted 9 Oct 2024
We had a great day. The staff were professional, and the room was immaculately, clean and to bonus we got an upgrade.
Comment from Hotel Management
20 Oct 2024 by Leota D, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Courtyard West Orange.
by A verified traveler from Arlington
Posted 7 Oct 2024
This is my go-to place to stay when I visit family in Northern NJ.
Comment from Hotel Management
20 Oct 2024 by Leota D, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Courtyard West Orange. We appreciate you staying with us.
